Case Study: Global Medical Devices Organization achieves 80% faster grant reviews and standardized donations management with Appian

Global Medical Devices Organization - Customer Case Study

A global medical devices organization operating in over 300 locations across 150+ countries and serving 40,000+ patients faced an outdated, disjointed system for managing grants, fellowships, event sponsorships, product donations, and similar requests. They needed modernization to ensure requestors provided correct information up front, harmonize processes across multiple business units, and gain visibility into key insights from a single, reportable system.

The company selected Appian’s platform to standardize data and processes with a secure, easy-to-use solution leveraging strong case management and intelligent automation. Implementation delivered rapid process improvement, more accurate and efficient reviews, better compliance and auditability, an 80% reduction in review processing time, a single streamlined interface with integration and validation capabilities, and over 200 applications submitted into the system within a month.