Case Study: Stadtwerke Bonn achieves more efficient workflows with Appian Process Mining

Stadtwerke Bonn - Customer Case Study

Stadtwerke Bonn turned to Appian Process Mining to identify and address process inefficiencies that were slowing progress, especially rework and manual activities in its M2C operations. Using Appian, the utility company analyzed real-world process flows to uncover where improvements were needed.

Appian worked closely with Stadtwerke Bonn to embed process mining into optimization and control projects, helping automate manual tasks with RPA, IDP, and other Appian Platform capabilities. The analysis showed that roughly 75% of plausibility checks were unnecessary, potentially saving up to 571 working days, and enabled faster, more efficient workflows that reduce costs and improve customer satisfaction.

Stadtwerke Bonn