Case Study: Property & Casualty Insurance Company achieves rapid claims intake and dramatic efficiency gains with Appian

Property & Casualty Insurance Company - Customer Case Study

Appian, a leading low-code BPM platform, partnered with a global property & casualty claims services provider to modernize claims delivery. The client faced extreme complexity across multiple lines of business, jurisdictions and workflows, and found monolithic core systems costly to build, slow to change and difficult to scale—hindering intake, collaboration and back‑office processing.

The provider implemented Appian’s low‑code solution—mobile catastrophe intake, web-based role‑relevant claims administration, back‑office sanction screening, a vendor Exchange and unified reporting—to simplify and automate varied claims activities. Results included major efficiency gains (80% faster claims uptake, 70% faster invoicing, 90% streamlined call‑center operations, 97% back‑office efficiency improvement), reduced manual reporting, and better transparency and collaboration among adjusters, risk managers and claimants.