Case Study: National Rural Utilities Cooperative Finance Corporation achieves end-to-end process consolidation and real-time visibility with Appian

National Rural Utilities Cooperative Finance Corporation - Customer Case Study

The National Rural Utilities Cooperative Finance Corporation (NRUCFC), a privately owned lender formed in 1969 that serves nearly 1,500 cooperative members across 49 states, D.C., and U.S. territories, needed a modern enterprise process platform with robust document management, a Service Oriented Architecture, greater process visibility, and consolidated automation for its credit workflow and borrower compliance processes, including seamless electronic data exchange.

Using Appian’s process management and web-based reporting tools, NRUCFC consolidated disparate credit and compliance systems into a single end-to-end process, enabled secure electronic data orchestration, and gave managers real-time dashboards with KPIs, exception alerts and audit trails. The result was unprecedented visibility and control over strategic processes, faster identification and correction of issues, and seamless cross-functional capabilities between Credit Workflow and Borrower Compliance.

National Rural Utilities Cooperative Finance Corporation