Case Study: Large Government Health Agency achieves streamlined, real-time Certificate of Free Sale processing with Appian

Large Government Health Agency - Customer Case Study

A large European government health agency—the country’s top regulator for pharmaceuticals and medical devices with more than 1,200 employees across multiple sites—needed to issue Certificates of Free Sale (CFS) for international exports but was hampered by an overloaded process. The agency struggled to manage vast device and manufacturer data, could not reliably track orders, and lacked a clear user interface, which slowed issuance and increased operational risk.

Built on Appian’s low‑code platform, the new CFS application tracks orders and devices in real time, standardizes device terminology, allows users to add products and upload CE markings, preview certificates and schedules, and complete online payments. The solution streamlined and standardized the workflow, improving data accuracy, visibility, and speed of CFS issuance while delivering a more intuitive user experience.