Case Study: Pepco achieves 15% reduction in procurement time and cost with Appian

Pepco - Customer Case Study

Potomac Electric Power Company (Pepco) is a public utility serving over 750,000 electric customers in Montgomery and Prince George’s counties, Maryland, and the District of Columbia. To keep energy prices low and maintain service quality, Pepco needed to modernize its energy procurement process with end-to-end automation across solicitation, pre-bid, bid, and award phases.

Pepco implemented the Appian Platform for its BPM capabilities, automating administrative tasks and removing manual data entry. The solution delivered a 15% reduction in procurement time and cost, provided real-time process reporting (e.g., supplier compliance and qualification), and centralized RFP documents using integrated knowledge management to streamline request-for-proposal workflows.

Pepco