Case Study: Bank of Tennessee achieves 30% faster mortgage loan approvals with Appian

Bank of Tennessee - Customer Case Study

Bank of Tennessee, a regional bank serving northeast Tennessee since 1974, needed to compete with national banks by delivering faster, more responsive mortgage service. Manual hand-offs, paper-based systems, limited process visibility and poor communications slowed loan origination, so the bank sought a BPM-driven, mobile and social solution to speed approvals and improve customer experience.

Using Appian Cloud, BofT built a mortgage loan origination application that centralized processes, communications and data, added dynamic case management and made workflows available on mobile devices. The implementation reduced manual work and duplicate steps, delivered full process visibility and higher data quality, and accelerated mortgage approvals by 30%, while also cutting rework and training time.

Bank of Tennessee

Will Barrett

Senior Operations Officer