Case Study: Sisal (Italy's second-largest gaming company) achieves faster time-to-market and regulatory compliance with Appian

How an agile methodology for application development yielded quick results to transform Sisal's company-wide business objectives

Sisal, the second-largest gaming company in Italy and the first Italian government-licensed operator, manages lotteries, gaming halls and machines across a network of over 40,000 partner retail outlets and 400 company-owned properties, serving 20 million consumers and reporting €772m in network revenue (2013). Facing a highly regulated industry, Sisal struggled with dispersed legacy systems, paper-based supplier and PoS processes, and limited operational visibility—hindering partner onboarding, supplier management and rapid opening of new points of sale.

Sisal implemented Appian’s BPM-based PaaS to automate workflows and integrate existing ERPs, launching a fully electronic Supplier Agreement Application in just 2.5 months and eliminating paper bottlenecks. The platform delivered end-to-end order visibility, audit trails and faster new PoS and service introductions, accelerating time-to-market, strengthening partner relationships and ensuring regulatory compliance, with plans to extend the solution’s user-facing features and data-driven onboarding.

Sisal

Mario Martinelli

Chief Information Officer