Case Study: Large Pharmaceutical Bio-tech Company achieves 60% faster contract on-boarding with Appian

Large Pharmaceutical Bio-tech Company - Customer Case Study

A large pharmaceutical / bio‑tech company with over $5 billion in revenue faced an inefficient, largely paper‑based process for Clinical Study Managers to create requests and RFPs for external vendors, with no standardized workflows and limited support for CRO bidding and contract on‑boarding.

Using the Appian platform to standardize RFP creation, approval, bidding, vendor selection and contract generation, the organization implemented an end‑to‑end digital process with alerts, unified views of service requests and vendor responses, and business‑metric reporting. The solution cut cycle time by 60% or more, reduced contract on‑boarding time, improved productivity and contract quality, and delivered better visibility and faster, more predictable decision‑making.