Case Study: General Kinematics achieves faster, more accurate sales quoting and order processing with Appian

General Kinematics - Customer Case Study

General Kinematics, a leading manufacturer of vibratory processing equipment with more than 50,000 units installed worldwide and over 200 patents, faced growing pains as rapid success demanded scalable, consistent operations. Because nearly every sale required product customization, sales quoting relied on close coordination among sales reps, sales engineers and production, creating variability, manual work and delays that threatened quality and growth.

The company implemented Appian’s BPM platform beginning with Sales Quoting to standardize business rules, automate workflows, consume quoting documents, and centralize technical files and customer responses. The solution reduced sales cycle and order processing times, lowered error rates, improved cross-department communication and provided executives real-time visibility and control over order management, with rapid adoption driven by an intuitive web interface.

General Kinematics

Ray Lunaburg

Director of Process Analyses and Improvement