Case Study: Global Pharmaceutical Company achieves streamlined, automated user access management and faster onboarding with Appian

Global Pharmaceutical Company - Customer Case Study

A top global pharmaceutical company with more than 7,000 employees needed to manage complex user access across numerous internal and external systems, particularly in clinical operations where clinicians, investigators and CROs often sit outside the organization. They were hampered by siloed systems, manual, email-driven processes, limited visibility and slow onboarding, creating compliance risks and operational bottlenecks.

The company deployed Appian’s low-code UAM solution, built and launched in 13 weeks, to automate request intake, approvals and reporting. The platform cut UAM cycle times, removed manual/email steps, provided a unified interface and real-time request visibility, and enabled admins to manage updates and notifications—using BPM, RPA and AI to improve user experience, efficiency and scalability.