Case Study: Charities Trust achieves faster onboarding and streamlined processing of millions in donations with Appian

Charities Trust - Customer Case Study

Charities Trust distributes more than £100 million each year and has supported over 50,000 charities in the past decade, working with more than 1,000 corporations and their employees worldwide to manage charitable giving. Faced with rising demand for digital services, faster deployment times and a more complex financial regulatory environment, the IT team needed to increase productivity and efficiency—especially for onboarding new charities, managing vetted organisations, and running large fundraising campaigns.

Using Appian’s low-code BPM cloud platform, Charities Trust launched the Charity Portal to streamline charity onboarding and lifetime relationship management, creating centralized, auditable processes across web and mobile. The solution improved visibility, responsiveness and decision-making, enabled additional omnichannel apps for donors and charities, and helped process over 3 million donations during a national newspaper appeal—significantly speeding operations and improving service delivery.

Charities Trust