Case Study: Acclaim Autism delivers faster, compliant patient onboarding with Appian AI

Acclaim Autism - Customer Case Study

Acclaim Autism, a Philadelphia-based healthcare provider supporting children with Autism Spectrum Disorder, was struggling with slow, manual patient onboarding that left families waiting up to six months for care. To improve access and reduce delays, Acclaim Autism turned to Appian and its platform, including AI-powered document processing, to rework its onboarding processes.

With Appian, Acclaim Autism built custom staff and patient onboarding solutions and added AI to extract data from medical documents in just three weeks. The result was 15x more patients onboarded each month, reduced wait times from 3–6 months to under a week, and staff attrition cut by more than 50%, while maintaining automatic HIPAA compliance and near 100% document extraction accuracy.

Acclaim Autism

Ryan Cox

Vice President