Case Study: Ameren achieves faster change management, better reporting, and standardized plant processes with Appian

Ameren - Customer Case Study

Ameren, a St. Louis–based power company serving 2.4 million electric and 900,000 natural gas customers across 64,000 square miles, needed to modernize the business processes behind its Design Change Notification (DCN) system. The goal was to move away from traditional programming to speed application changes, enable end-to-end tracking, simplify report generation, and standardize processes across plants to boost reliability and reduce costs.

Appian delivered an automated DCN management solution that gave Ameren full control and visibility over the entire change process and a simple environment for building reports and modifying workflows. The result was faster, more responsive application changes, better process tracking and reporting, and standardized procedures across plants that improved reliability and operational efficiency.

Ameren