Case Study: Leading Life Sciences Manufacturing Company achieves 65% faster deviation closure and 94% reduced touch time with Appian

Life Sciences Manufacturing Company - Customer Case Study

One of the world’s top 10 pharmaceutical companies used the Appian Platform to modernize its GMP‑regulated deviation management process, which had become inefficient and inconsistent. Despite having a deviation system of record, the company relied heavily on Word documents and email, creating high manual effort, long cycle times, compliance risk, poor employee experience, lack of real‑time visibility, and fragmented standards across sites.

Appian delivered a workflow‑centric, configurable deviation management application with dynamic intake forms, SOP‑based triage, assignment and approval workflows, integration to the system of record, and real‑time reporting. The solution reduced time‑to‑closure by 65% (20 to 7 days), cut hands‑on touch time by 94% (22 hours to 75 minutes), achieved 87% of new incidents raised in the system within the first week, improved visibility and standardization, and was deployed to 4,000 users in 16 weeks.