Granicus B2B Case Studies & Customer Successes

How One Growing Canadian School District Increased Engagement

Abbotsford School District

Kayla Stuckart

Manager of Communications

How a City Processes Parking Permits 63% Faster With govService

Aberdeen City Council

Angela Doyle

Programme Delivery Manager

AC Transit achieves faster, 90% paperless agenda management with Granicus govMeetings

AC Transit

Linda Nemerof

District Secretary

How a Partnership Based on Innovation Helps Expand Access to Public Meetings

AC Transit

Linda Nemerof

District Secretary

Ada County Highway District achieves streamlined public engagement and 75.6% engagement rate with Granicus

Ada County Highway District

Emma Bowers

Digital Media Coordinator, Communications Division

Alabama Mountain Lakes Tourist Association achieves 21% increase in tax revenue with Granicus

Alabama Mountain Lakes Tourist Association

Tami Reist

President

Alaska Department of Transportation achieves instant crisis alerts to tens of thousands with Granicus' govDelivery

Alaska Department of Transportation

Meadow Bailey

Communications Director

Alberta Health Services achieves expanded, culturally respectful community engagement with Granicus EngagementHQ

Alberta Health Services

Nicole Merrifield

Director, Community Engagement & External Relations

How Bear Valley Springs Improves Engagement, Crisis Comms with Digital Tools

Bear Valley Spings CSD

Dan Suttles

Police Chief

Borough of Emmaus achieves $30,000 annual savings and paperless council meetings with Granicus Peak Agenda Management

Borough of Emmaus

Shane Pepe

Borough Manager

How the Bureau of Health Workforce used an Internal Newsletter to Unite their Agency and Consolidate Communications

Bureau of Health Workforce

Angela Hirsch

HRSA/BHW, Director, Division of External Affairs

Burleson, Texas achieves enhanced transparency and 35+ days of staff time saved with Swagit by Granicus

Burleson, Texas

Amanda Campos

City Secretary and Director of Municipal Court Services

Cabarrus County Schools achieves broader community engagement beyond social media with Granicus' EngagementHQ

Cabarrus County Schools

Philip Furr

Director of Communications and Public Relations

Cabarrus County Schools achieves 47% better ADA compliance and 27% traffic growth with Granicus OpenCities

Cabarrus County Schools

Todd Shanley

Chief Information Officer

How Cheshire West and Chester Council Created Community Connections in Unexpected Ways

Cheshire West and Chester Council

Anna Miller

Research Team Manager

City and County of Honolulu achieves a lean, clean, smart city and increased resident engagement with Granicus govService OneView

City and County of Honolulu

GovQA Brings Efficiency to an Overburdened Yet Shrinking Department in Durango

City Clerk of Durango

Faye Harmer

City Clerk of Durango

City of Auburn achieves 96% response rate and 6-day request resolution with Granicus govService OneView

City of Auburn

Britt Johnson

GIS Business Analyst

City of Austin, TX achieves increased citizen engagement and 26 implemented community ideas with Granicus SpeakUp

City of Austin, TX

Larry Schooler

Community Engagement Consultant, City of Austin, TX

How Austin Connected 13,000 Employees Across Over 45 Departments for Collaboration

City of Austin, TX

Doug Matthews

City of Austin, TX

How Online Engagement Connected Local Government to Community Through Transportation Projects and Local Art

City of Baytown

Sabrina Martin

Community Engagement Coordinator

City of Burlington achieves inclusive, high-participation community engagement with Granicus' EngagementHQ

City of Burlington

Michelle Dwyer

Burlington Manager of Engagement and Volunteers

City of Castle Pines achieves 40 hours/month time savings by automating meeting minutes with Granicus

City of Castle Pines

Sharon Washington

City Clerk

City of Columbus achieves paperless, faster agenda management and cost savings with Granicus (Legistar & iLegislate)

City of Columbus

Angie Blevins

City Clerk

City of Coos Bay achieves higher community engagement and faster outreach with Granicus' SMS and EngagementHQ

City of Coos Bay

Claude Iosso

Digital Communications Coordinator

How Coquitlam, B.C. Used Digital Solutions to Create Efficiencies, Streamline Processes, and Deliver Better Customer Service

City of Coquitlam, British Columbia

Kevin Hebert

Systems Analyst

City of Cranbrook achieves improved customer service and internal efficiencies with Granicus

City of Cranbrook

Tony Hetu

Deputy Director of Public Works

City of Credit River achieves 70% subscriber growth and stronger resident engagement with Granicus Experience Cloud

City of Credit River

Chris Kostik

Mayor

Cupertino, CA creates transparency using govService

City of Cupertino

Teri Gerhardt

GIS Division Manager

How Delano, CA optimized its permitting process

City of Delano

Jerome Keene

Senior Planner, Subcontractor

How Denton, TX Provides Residents User-Friendly Service Request Solutions

City of Denton

Stuart Birdseye

Deputy Director of Customer Service and Public Affairs

City of Dunedin, Florida builds a centralized go-to information source and doubles subscribers with Granicus' Government Experience Cloud

City of Dunedin, Florida

Sue Burness

Director of Communications

How Edina, MN created more meaningful engagement

City of Edina

Jessica Vanderwerff Wilson

Water Resources Manager

City of Escondido, CA achieves rapid graffiti eradication with Granicus' govService OneView

City of Escondido, CA

Jake Nyberg

Deputy Director of Public Works

For the City of Eugene, Digital Public Engagement Closes the Circle of Communications and Expands Reach

City of Eugene

Brian Richardson

Public Affairs Manager, Public Works

Combining Digital Tools Helps Fairfax, Virginia, Expand Community Engagement

City of Fairfax, VA

Matthew Kaiser

Communications and Marketing Director

City of Fort Collins achieves 97% STR compliance and recaptures $273K in tax revenue with Granicus (Host Compliance)

City of Fort Collins

Jeff Mihelich

Deputy City Manager

How Gainesville, FL, transformed its digital presence

City of Gainesville

Laura Rawson

Creative Services Supervisor

City of Grand Prairie, Texas achieves mobile-first efficiency and a 15% reduction in dropped searches with Granicus (OpenCities & OpenForms)

City of Grand Prairie, Texas

Steve Rios

Webmaster

City of Grand Rapids achieves 257+ services online, 50% online payments & 79% fewer walk-ins with OpenCities by Granicus

City of Grand Rapids

Rosalynn Bliss

Mayor of Grand Rapids

City of Hartford, CT achieves a true Digital City Hall with Granicus

City of Hartford, CT

Luke Bronin

Mayor

How an outdoor recreation hub tackled STR concerns and prioritized housing affordability for community residents using Host Compliance

City of Hood River

Will Norris

Finance Director/Interim City Manager

City of Hurst, TX achieves stronger local commerce and 354% subscriber growth with Granicus

City of Hurst, TX

Shelly Klein

Outreach Coordinator - City Manager’s Office

How Kalamazoo, MI used OpenCities and OpenForms to modernize its website and improve the customer experience

City of Kalamazoo

Neal Conway

Communications Coordinator

How the City of Kirkland Took a Data-Driven Approach to Reframing Their Community Engagement Newsletter

City of Kirkland Washington

David Wolbrecht

Communications Program Manager

How Lewisville, TX Digitally Transformed Their Municipal Court Experience

City of Lewisville, TX

Jeremy Leonard

Manager of Court Services

How Longview, TX created a successful, digital resident service request management platform

City of Longview

Justin Cure

Information Services Manager

Longwood streamlines building permitting & services department with SmartGov

City of Longwood

Philip Kersey

City of Longwood

City of Louisville achieves 500% subscriber growth and real-time citizen engagement with Granicus

City of Louisville

Scott Render

E-Communications Manager

How Digital-First and Community-Focused Thinking Helped Milpitas Create Effective STR Compliance

City of Milpitas, California

Avery Stark

Associate Planner

How Missoula, MT Increased Rental Compliance and Engagement with Residents

City of Missoula

Montana James

Deputy Director, Community Development Division

City of Oakland achieves streamlined government processes and 55,000+ engaged citizens with Granicus

City of Oakland

LaTonda Simmons

City Clerk

Olathe Makes Transparency a Priority

City of Olathe

Ed Foley

Management and Budget Services

City of Olathe achieves rapid digital transformation and 2,660% subscriber growth with Granicus Civic Engagement Platform

City of Olathe

Scott Meyer

Digital Programs Manager

City of Saint Paul achieves streamlined public meeting management and 233,000 subscribers with Granicus

City of Saint Paul

Shari Moore

City Clerk

City of San Jose, California achieves paperless modernization and 90% reduction in paperwork with Granicus

City of San Jose, California

Anh Tran

Deputy Clerk

City of Santa Barbara achieves a citizen-centric, media-rich responsive website with Granicus

City of Santa Barbara

Scott Nelson

Webmaster

City of Seattle achieves stronger privacy protection and 137% subscriber growth with Granicus govDelivery

City of Seattle

Michal Perlstein

Digital Engagement Senior Manager

City of Stockton, CA saves time and goes paperless with Granicus Boards and Commissions

City of Stockton, CA

Eliza Garza

Senior Deputy City Clerk

How Sunnyvale Adapted an Agile Approach to Updating Website

City of Sunnyvale, California

Lynn Stuart

Web and Communications Specialist

City of Tea Tree Gully Shifts to a Digital-First Approach

City of Tea Tree Gully

Chris Campbell

Digital Services Officer

City of Thousand Oaks achieves nearly 300,000-sheet annual paper savings and greater meeting transparency with Granicus

City of Thousand Oaks

Janis Daly

Senior Recording Secretary

How the City of Ventura Regained Control of Form 700s With DisclosureDocs

City of Ventura

Antoinette Mann

City of Ventura

How Winder Empowers Growth and Civic Pride Through Messaging

City of Winder, GA

Maddison Dean

Director of Economic Development

Clerk of Superior Court, Maricopa County achieves 8,300 online requests handled and 65% less work with Granicus govAccess

Clerk of Superior Court in Maricopa County

Tiarra Earls Haas

Communications Officer

How Coconut Creek, FL streamlined its processes and enhanced transparency with govMeetings Legistar

Coconut Creek, FL

Danielle Nowak

Administrative Coordinator

Colorado Department of Local Affairs builds credibility and engages diverse stakeholders with Granicus' EngagementHQ

Colorado Department of Local Affairs

Cory Nicholson

Director of Communications

Contra Costa County, CA achieves self-service efficiency and faster records requests with Granicus

Contra Costa County, CA

Elizabeth Gutierrez

Assistant Clerk Recorder

Coral Gables achieves a 3-business-day reduction in lien search processing with Granicus govService

Coral Gables

Billy Urquia

City Clerk

County of Hawai‘i achieves 5x more page views and empowers departments with Granicus govAccess

County of Hawai‘i

Jules Ung

Director of the Department of Information Technology

How Monterey addressed digital sprawl and enhanced user experience

County of Monterey, CA

Dina L. Northcutt

Management Analyst/Housing & Community Development Webmaster

Department of Financial Protection and Innovation achieves dramatic improvements in communication, awareness, and compliance with Granicus (govDelivery)

Department of Financial Protection and Innovation

Patrick Carroll

Licensing & Information Reporting Manager

Dodge County provides responsive and efficient service with govAccess

Dodge County, Wisconsin

Susie Mueller

IT Continuous Improvement Coordinator

Durham County Council achieves $310K+ annual savings by moving services online with Granicus (govService)

Durham County Council

How the Florida Court Clerks & Comptrollers Improved Efficiency with Technology

Florida Court Clerks and Comptrollers

Franklin County, OH reimagines permitting and the citizen experience

Franklin County

Jonathan Lee

GIS Manager

Franklin Township achieves streamlined, resident-first digital engagement with Granicus' govMeetings and govAccess

Franklin Township

Bob McQueen

Director of Information Technology

Fremont Police Department achieves 4x faster citizen engagement and improved public perception with Granicus govAccess

Fremont Police Department

Amy Gee

Management Analyst

Georgia Department of Natural Resources achieves higher citizen engagement and $234K/year in revenue with Granicus

Georgia Department of Natural Resources

John Martin

Chief Information Officer

How Georgia Ports Authority Modernized The Public Records Process with GovQA

Georgia Ports Authority

Angela Barnes

Manager of Pricing and Records

How Hamilton-Wentworth School District (HWDSB) reimagined public engagement

Hamilton Wentworth District School Board

Sally Landon

Manager

HealthData.gov achieves a modern, accessible national health data portal with Granicus

Healthdata.gov

Damon Davis

Director of the Health Data Initiative

HM Revenue & Customs boosts small-business engagement and support with Granicus

HM Revenue & Customs

Gareth Jones

Digital Design and Product Team Lead

Kansas City, Kansas achieves digital court transformation and saves weeks of processing time with Granicus

Kansas City, Kansas

Crystal Sprague

Court Administrator

How Kansas DOT engaged their community for a major road project

Kansas Department of Transportation (KDOT)

Steff Hedenkamp

Communication Consultant

King County, WA achieves high-profile, data-driven media coverage with Granicus

King County, WA

Derek Belt

Social Media Specialist

King County, WA achieves higher ballot cure rates and voter turnout with Granicus

King County, WA

Jaclyn Adams

Project Manager King County Elections

Kitsap County achieves 25% audience growth with Granicus' govDelivery

Kitsap County

Doug Bear

Communications Manager

How a Bay Area City Streamlined the Reporting Experience for Residents with govService

Large Government Department

Los Alamos National Laboratory achieves broader podcast reach and stronger newsletter engagement with Granicus (govDelivery)

Los Alamos National Laboratory

Whitney Spivey

Editor, National Security Science

How Madera County Reimagined Their Website as a Crucial COVID Dashboard

Madera County Dept. of Public Health

Brian Gamble

Communications Program Manager

Making Home Affordable achieves 80K+ new subscribers and 18% web traffic growth with Granicus GovDelivery Communications Cloud

Making Home Affordable

Sean Bennett

Director of Marketing & Outreach

How Maplewood, NJ, prioritized digital transformation, improved transparency, and enhanced access

Maplewood, NJ

Jerry Giaimis

Maplewood Township Administrator

Marin County achieves higher STR compliance and broader rental-owner reach with Granicus Host Compliance

Marin County

Ashia Ismail

Collections Manager for Finance

Metropolitan Government of Nashville and Davidson County achieves 90%+ short-term rental compliance with Granicus Host Compliance

Metropolitan Government of Nashville and Davidson County

Jon Michael

Metro Zoning Administrator

Metropolitan Government of Nashville and Davidson County achieves $2.8M increase in short-term rental tax collections with Granicus Host Compliance

Metropolitan Government of Nashville and Davidson County

Zak Kelley

Special Project Manager

Milwaukee County achieves 50% faster event applications with Granicus (govService)

Milwaukee County

Davina Anderson

Special Events Manager

Moreton Bay Regional Council creates a fully automated digital application process in under one week with Granicus (OpenForms)

Moreton Bay Regional Council

How Morrisville, NC revamped its website with Granicus to save resources and enhance UX

Morrisville, North Carolina

Wil Glenn

Communications and Outreach Director

Mount Vernon's success SmartGov revolutionizes permitting & operations

Mount Vernon, WA

Chris Phillips

Development Services Director

Municipality of Leamington achieves 275% increase in ridership with Granicus EngagementHQ

Municipality of Leamington

Kelly Sfetkidis

Manager of Communications and Public Relations

How Napa County Automates Busywork & Improves Transparency With govService

Napa County

John Tuteur

Registrar of Voters

National Center for PTSD triples audience and boosts pledges 400% with Granicus

National Center for PTSD

Peggy Willoughby

Director of Communications at The Department of Veterans Affairs

New York State Department of Labor - Customer Case Study

New York State Department of Labor

Emily Connor

Communications Director

The power of personalization through targeted text messaging

New York State Higher Education Services Corporation

Angela Liotta

Communications Director and Public Information Officer

National Highway Traffic Safety Administration (NHTSA) achieves rapid, reliable recall notifications with Granicus govDelivery TMS

NHTSA

Gopal Rajanala

Program Manager

How a Public Library Refreshed Its Website for a Citizen-Friendly Experience

Norfolk Public Library

Cathy Thomann

IT librarian

North Pacific Fishery Management Council achieves $30,000 annual savings by going paperless with Granicus (Legistar & iLegislate)

North Pacific Fishery Management Council

Peggy Kircher

Administrative Assistant

North Port, Florida achieves continuous emergency communications during Hurricane Ian with Granicus

North Port, Florida

Madison Heid

North Port Deputy Communications Manager

North Richland Hills, TX achieves increased citizen engagement and operational efficiency with Granicus

North Richland Hills, TX

Alicia Richardson

City Secretary

How NOACA leveraged digital tools to create greater community connections

Northeast Ohio Areawide Coordinating Agency

Nicole Hollis

Marketing Manager

How Nova Scotia is Building a Resident-centric Government with Technology

Nova Scotia

Indiana Office of Early Childhood and Out-of-School Learning (OECOSL) achieves 92,000+ subscribers and consistent automated outreach with Granicus (govDelivery)

Office of Early Childhood and Out-of-School Learning

Carrie Gray

Child Care Development Fund Operations Manager

How the Ontario Energy Board Rebuilt Its Online Services for a Modern Experience

Ontario Energy Board

Carolyn Calwell

Chief Corporate Services Officer and General Counsel

Orange County Sanitation District achieves modernized processes and major time savings with Granicus Government Experience Cloud

Orange County Sanitation District

Tina Knapp

Assistant Clerk of the Board

How Oregon DOT Used Technology to Achieve Its Communication Goals

Oregon Department of Transportation

Sally Ridenour

Chief Content Strategist

How Oro Valley, AZ enhanced community engagement with OpenCities

Oro Valley, Arizona

Nick Going

Digital Content Specialist

Growing Ohio town streamlines building permitting and inspection process with SmartGov

Perry Township, Franklin County, Ohio

Luke LaBuhn

Public Information Officer and Records Clerk

Prince George's County Public Schools (PGCPS) achieves streamlined, equitable district‑wide communications with Granicus GovDelivery Communications Cloud

PGCPS

Max Pugh

Specialist

Pinal County Board of Supervisors achieves greater transparency and $100K in savings with Granicus govMeetings (Swagit)

Pinal County Board of Supervisors

Natasha Kennedy

Clerk of the Board

How Pioneer Community Energy used Technology to Revitalize Its In-House Marketing and Communications Capabilities

Pioneer Community Energy

Alexia Retallack

Program Specialist II

Port of Tacoma achieves 40% engagement and faster stakeholder outreach with Granicus

Port of Tacoma

Megan Anderson

Communications Specialist

Purgatory Resort achieves 99% STR compliance and $320K reinvested into community programs with Granicus' Host Compliance

Purgatory Resort

Amy Ward

Homeowner Services Support Manager

Radnor Township achieves modernized communications and 98% subscriber growth with Granicus

Radnor Township

Molly Gallagher

Public Information Officer

How San Anselmo, CA Found the Right Fit for Their Board and Agenda Management

San Anselmo, California

Serge Avila

Clerk

Brought Geographically Dispersed Citizens Together

San Juan County, WA

Erin Wygant

Communications Coordinator

How Sarasota County Revolutionized Public Announcements

Sarasota County

Katie White

Public Notice Supervisor

Silverthorne, CO achieves 45–52% open rates and 72% engagement with Granicus govDelivery

Silverthorne, CO

Kristina Nayden

Marketing Manager

Snohomish County achieves faster permit processing and improved resident response times with Granicus' Amanda platform

Snohomish County

St. Charles County, MO achieves efficient management of 45+ years of land records with Granicus

St. Charles County, MO

Barb Hall

Recorder of Deeds

Summit County, CO achieves higher short-term rental compliance and $1.6M in payments with Granicus

Summit County, CO

Jen Uhler

Planning Technician

Sutherland Shire Council - Customer Case Study

Sutherland Shire Council

Jenny Hoff

Team

How Pandemic Lessons Shifted Digital Community Outreach

Tacoma-Pierce County Health Department

Edie Jeffers

Director of Communications and Community Relations

How a flourishing Southern California city used EngagementHQ to prioritize and enhance engagement with its residents

The City of Palm Desert, CA

Ryland Penta

Digital Strategies Coordinator

The Mayor's Office of Re-Integration Services achieves a 30% increase in class attendance and faster client engagement with Granicus GovDelivery Interactive Text Messaging

The Mayor's Office of Re-Integration Services

Khalil Morrison

Manager

The Regional Municipality of Durham achieves doubled participation and 14.3% engagement on Truth and Reconciliation with Granicus' EngagementHQ

The Regional Municipality of Durham

Alison Burgess

Director of Communications and Engagement

Connecting Families to Build a Unique Digital Veteran Memorial

The Veterans Legacy Memorial

James LaPaglia

NCA Digital Services Chief

How Buckeye, AZ Reduced Request and Agenda Times Despite Explosive Growth

Town of Buckeye

Liz Camacho

Records Administrator and ADA Coordinator

How a popular tourist town manages its short-term rentals while protecting its resources with Host Compliance

Town of Lake George

Doug Frost

Code Enforcement Officer

Town of Mammoth Lakes cuts approval time and doubles one-person capacity with Granicus Peak Agenda Management

Town of Mammoth Lakes

Jamie Gray

Town Clerk

Town of Manchester achieves a modern digital engagement ecosystem with Granicus

Town of Manchester

Brianna Smith

Director of Communications and Civic Engagement

Town of Oakville - Customer Case Study

Town of Oakville

Steven Rosati

Strategic Business Advisor

One-Person Revolution in Digital Agenda & Meeting Preparation

Town of Parachute

Lucy Spalenka

Town and Court Clerk

Town of Snowmass Village achieves 16x faster agenda prep with Granicus govMeetings

Town of Snowmass Village

Rhonda Coxon

Town of Snowmass Village

Township of Georgian Bluffs achieves expanded resident engagement and participation with Granicus' EngagementHQ

Township of Georgian Bluffs

Hailey Thomson

Communication Specialist

U.S. Department of Labor achieves 127% growth in HIRE Vets applications with Granicus (Experience Group & govDelivery)

U.S. Department of Labor

Randall Smith

Director of The HIRE Vets Medallion Program

How The FDA Combatted Misinformation and Increased Trust with Powerful Messaging Campaigns

U.S. Food and Drug Administration (FDA)

Nicole Hollis

Marketing Manager

How Union County Built a Digital Government Ecosystem

Union County, North Carolina

Erin Steele

Digital Content Manager

USDA National Agricultural Library achieves open, machine-readable access to agricultural research data with Granicus

USDA

Cynthia Parr

Technical Information Spceialist

Utah House of Representatives achieves consistent, flexible constituent communications and 111% subscriber growth with Granicus govDelivery

Utah House of Representatives

Paige Bridges

Communications Coordinator

How Orland Park, IL Redesigned its Website with govAccess to Create a More Meaningful, Streamlined User Experience

Village of Orland Park, IL

Nabeha Zegar

Communications and Marketing Director

Village of Ruidoso achieves 92% STR compliance and $673K in lodgers’ tax recovery with Granicus (Host Compliance)

Village of Ruidoso

Stephanie Warren

Shortterm Rental Administrative Assistant

Virginia Medicaid enrolls 250,000+ new members and nets $355M in savings with Granicus govDelivery + Experience Group

Virginia Medicaid

How Volusia County Leveraged Amanda to Streamline Operations and Improve Resident Services

Volusia County Florida

Mary Schnebly

Business Process and Technology Manager and Amanda Project Manager

How the Wasatch County, Utah Assessor’s Office used technology to identify tax revenue

Wasatch County, Utah

Linnea Stanley

Primary Specialist

How Washoe County, NV, Created Modern STR Compliance In an Established Market

Washoe County, Nevada

Chad Giesinger

Washoe County, Nevada

Wenatchee Valley College achieves 50% faster public records fulfillment with GovQA by Granicus

Wenatchee Valley College

Reagan Bellamy

Executive Director of Human Resources and Public Records Officer

Wrexham County Borough Council reduces staff workload and automates bin collection reminders with Granicus Communications Cloud

Wrexham County Borough Council

Huw Ap Dewi

Performance & Development Officer

How Yates County collected $185K in back taxes in six months and put that revenue back into its community

Yates County

Jessica Mullins

Director of Finance