Case Study: City of Olathe achieves digital transformation with Granicus

Olathe Makes Transparency a Priority

The City of Olathe, Kansas set out to modernize government services as part of its “Olathe 2040” digital transformation goals, but its old website, email communications, meeting management, and service workflows were fragmented and difficult for residents and staff to use. The city turned to Granicus and its Civic Engagement Platform, including govAccess, govDelivery, govMeetings, and govService, to create a more transparent, user-friendly digital experience.

Granicus implemented an integrated platform that streamlined the website, automated communications, simplified agenda management, and began digitizing service fulfillment. The results included website traffic growth from 1 million to 1.2 million visits since 2017, subscribers rising from 2,167 to 61,207, and agenda page traffic doubling after publishing meeting materials online. The city also launched its first digital permit process and is expanding more services through Granicus.

City of Olathe

Ed Foley

Management and Budget Services