Granicus
159 Case Studies
Case Study: Franklin Township achieves streamlined, resident-first digital engagement with Granicus' govMeetings and govAccess
A Granicus Case Study
How Reevaluating Current Tools Led to a New Vision for Digital Engagement
Franklin Township, NJ, led by new IT Director Bob McQueen, set out to modernize its resident‑first digital services and integrate agenda management across a complex municipal web presence (703 published pages, 12 departments, 43 CMS admins, and 2,750 resident accounts). The challenge was adopting a holistic, efficient platform that could unify citizen services, meeting management, and communications while meeting immediate needs like COVID‑related information.
They selected Granicus solutions—including govMeetings with Peak Video and govAccess—because features like video tagging and enhanced search matched their vision for an upgraded citizen experience. Implementation is being guided by analytics and priorities, with the result of more searchable meeting content and a streamlined digital workflow that balances accessibility, convenience, and efficiency for both residents and commissioners.
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Franklin Township
Bob McQueen
Director of Information Technology