Case Study: Clerk of Superior Court, Maricopa County achieves 8,300 online requests handled and 65% less work with Granicus govAccess

How The Clerk’s Office Handles 8,300 Online Requests With govAccess

Maricopa County Clerk’s Office (Arizona) needed a stronger website foundation to improve public access to the judicial branch and deliver better customer service while reducing manual workload and supporting mobile visitors.

They implemented Granicus govAccess—using its CMS, online forms and a virtual assistant—to streamline service delivery. In six months the site recorded 1.4 million page views, the virtual assistant handled 8,300 requests in four months, reduced staff effort by about 65%, and served roughly 45% mobile users.

Clerk of Superior Court in Maricopa County

Tiarra Earls Haas

Communications Officer