Case Study: The Mayor's Office of Re-Integration Services achieves a 30% increase in class attendance and faster client engagement with Granicus GovDelivery Interactive Text Messaging

The Mayor's Office of Re-Integration Services - Customer Case Study

The Philadelphia Mayor’s Office of Reintegration Services (RISE) helps more than 30,000 citizens who return from incarceration each year, but its caseworkers—often managing nearly 100 clients apiece—struggled to maintain timely contact with a highly transient population that frequently lacks home internet access. RISE needed a communication channel that reached clients where they are and supported efficient case management.

RISE implemented GovDelivery Interactive Text Messaging (Granicus) to send group reminders, conduct one‑to‑one conversations, and accept photo documentation. The platform strengthened client relationships, reduced caseworker workload, and improved program outcomes: it engaged 5,500 individuals, cut average response time to about 15 minutes, and boosted first‑day class attendance by roughly 30%.

The Mayor's Office of Re-Integration Services

Khalil Morrison

Manager