Case Study: Town of Oakville streamlines permitting and cuts approval times with Granicus

Town of Oakville - Customer Case Study

The Town of Oakville, Ontario was struggling with a slow, manual permitting process for noise and sign permits that required paper or email submissions, back-office data entry, and often took a week or more to complete. The town needed a more efficient online experience for citizens and staff, and turned to Granicus and its Amanda Citizen Portal to modernize the process.

Granicus implemented an automated digital permitting workflow that let applicants submit forms, pay, track requests, and download approvals online while reducing manual staff work. The impact was immediate: permit approvals dropped from about 5 days to minutes, staff time was reduced, and the project helped inspire further automation efforts across the town’s services.

Town of Oakville

Steven Rosati

Strategic Business Advisor