Case Study: Norfolk Public Library modernizes its website and improves mobile-friendly access with Granicus

How a Public Library Refreshed Its Website for a Citizen-Friendly Experience

Norfolk Public Library needed to update an outdated website that was hard to navigate on mobile and didn’t adequately showcase its popular events and resources. The library turned to Granicus and its govAccess website solution to create a more modern, mobile-friendly experience for citizens and a simpler way for staff to manage content.

Granicus redesigned the site using research, stakeholder surveys, user testing, and website metrics to guide the improvements. The new Norfolk Public Library website is easier to navigate across devices, highlights resources and event information more effectively, and gives librarians a simple CMS for updates, helping position the library as a modern, family-friendly community resource.

Norfolk Public Library

Cathy Thomann

IT librarian