Case Study: Cheshire West and Chester Council achieves richer community engagement and data-driven insights with Granicus EngagementHQ

How Cheshire West and Chester Council Created Community Connections in Unexpected Ways

Cheshire West and Chester Council needed a better way to run public consultation than lengthy surveys and traditional events, so it looked for an online engagement platform that could reach more residents and deliver richer insights. The council chose Granicus’s EngagementHQ to support its community engagement goals through a more flexible, accessible digital experience.

Granicus implemented EngagementHQ in just two weeks, giving the council a customizable platform with forums, ideas, maps, surveys, stories, and analysis tools in one place. The result was more energetic public conversation, better data for decision-making, and wider use across departments; the platform also helped maintain engagement during the pandemic, supporting community initiatives and strengthening trust and transparency.

Cheshire West and Chester Council

Anna Miller

Research Team Manager