Case Study: City Clerk of Durango achieves greater records-request efficiency with Granicus GovQA

GovQA Brings Efficiency to an Overburdened Yet Shrinking Department in Durango

The City Clerk of Durango faced mounting records requests even as the office lost a staff position, leaving an overburdened team struggling to keep up with manual processes. The city turned to Granicus and its GovQA automated government compliance workflow platform to digitize and streamline the records request process.

Granicus implemented GovQA to replace spreadsheets, email, and other manual tools with an automated request system, secure data lockers, and online processing. The results were significant: a basic request dropped from 30 minutes to 5, the city now handles more requests with fewer staff, and requests have nearly quadrupled over four years while freeing the office to respond faster and more efficiently.

City Clerk of Durango

Faye Harmer

City Clerk of Durango