Case Study: Town of Lake George achieves higher STR permit revenue and better resource protection with Granicus Host Compliance

How a popular tourist town manages its short-term rentals while protecting its resources with Host Compliance

The Town of Lake George, a popular resort community in New York, needed a better way to identify and regulate short-term rentals (STRs) while protecting its fragile lake and natural resources. Its manual process of scouring rental websites was time-consuming and inefficient, making it difficult to enforce permits and manage the growing number of temporary stays.

Granicus, through its Host Compliance solution, streamlined the town’s STR management by removing much of the manual work and helping a part-time employee handle tasks more efficiently. As a result, the Town of Lake George increased the number of STR permits issued, boosted revenue, and gained the ability to proactively review septic systems and address issues before they caused major environmental impact.

Town of Lake George

Doug Frost

Code Enforcement Officer