Case Study: Mount Vernon, WA achieves streamlined permitting and operations with Granicus SmartGov

Mount Vernon's success SmartGov revolutionizes permitting & operations

Mount Vernon, WA was struggling with facility operations and permitting processes managed through spreadsheets, emails, and a server-based system, creating major inefficiencies, poor recordkeeping, and a slow, manual work order process. The city needed a way to centralize information, improve permitting workflow, and support preventive maintenance and facility planning, and turned to Granicus and its SmartGov solution.

With Granicus SmartGov, Mount Vernon centralized records, automated permitting and work orders, added electronic bill pay, and improved transparency and communication across teams and with applicants. The city expanded its facility renewal budget from $50,000 to $500,000 within a year, streamlined project planning, increased electronic bill pay volumes from a few thousand dollars to hundreds of thousands monthly, and was able to keep serving residents during COVID-19 through virtual inspections and remote workflows.

Mount Vernon, WA

Chris Phillips

Development Services Director