Case Study: Radnor Township achieves modernized communications and 98% subscriber growth with Granicus

How Radnor Township Increased Community Transparency and Communication Through Digital Transformation

Radnor Township, PA — a historic community with a digital presence nearly 20 years old — needed to modernize how it shares real-time information, conducts public meetings, and engages residents. The township sought a more transparent, efficient communication platform to close gaps in outreach and public engagement.

Radnor implemented the Granicus Government Experience Cloud (govAccess, govDelivery, Peak and Boards and Commissions in govMeetings) to centralize communications and meeting transparency. Since launch they’ve sent 1.7M emails and 57K texts, achieved a 66% engagement rate, roughly 98% subscriber growth and a 332% network impact.

Radnor Township

Molly Gallagher

Public Information Officer