Case Study: Cabarrus County Schools achieves 47% better ADA compliance and 27% traffic growth with Granicus OpenCities

How Cabarrus County, NC improved the user experience with OpenCities

Cabarrus County, North Carolina — a fast-growing community of nearly 230,000 north of Charlotte — wanted a more intuitive, retail‑style online experience that delivered faster, more accurate search results and encouraged better collaboration across departments. County leaders prioritized accessibility, efficiency, and timely information updates to meet rising resident expectations.

The county implemented the Granicus OpenCities platform, giving each department ownership of its pages to speed content updates and improve usability. The result: 47% increase in ADA compliance, 27% growth in daily traffic, a 34% rise in average time on page (site visits up 12%), and greater internal collaboration — with residents reporting a noticeably improved digital experience.

Cabarrus County Schools

Todd Shanley

Chief Information Officer