Case Study: City of Longwood streamlines permitting and boosts efficiency with Granicus SmartGov

Longwood streamlines building permitting & services department with SmartGov

The City of Longwood, a fast-growing Florida community, was struggling to keep up with rising building permit demand using a finance-based system that required staff to manually download, reformat, email, and re-upload plans for review. The city needed a more user-friendly, collaborative solution that could support simultaneous reviews and keep pace with changing regulations, and it chose Granicus’ SmartGov platform.

Granicus implemented SmartGov for Longwood’s building permitting, planning, zoning, and code enforcement processes, enabling concurrent plan reviews and automated workflow updates. Within six months, the city saw significantly faster permit review and approval times, improved communication with residents and contractors, and fewer calls and emails; staff also estimated the efficiency gain was equivalent to “half a person.”

City of Longwood

Philip Kersey

City of Longwood