Case Study: Contra Costa County, CA achieves self-service efficiency and faster records requests with Granicus

How Contra Costa Brought Self-Service Efficiency to Records Requests

Contra Costa County’s Recorder’s Office, after 25 years on an outdated mix of tools, faced slow report runs, six different software platforms, and a lobby crowded with kiosks as residents waited to submit records requests. Concern about their existing vendor prompted staff to seek a modern, more efficient solution that could handle growing daily demand without adding complexity.

Working with Granicus, the office consolidated systems into govRecords and introduced process improvements like QR codes that link users directly to relevant request pages. The new approach serves 200+ customers (about 200 visitors) per day, processes 100–200 document requests daily with an average completion time under 10 minutes, reduces kiosk congestion, and has generated strong public feedback.

Contra Costa County, CA

Elizabeth Gutierrez

Assistant Clerk Recorder