Case Study: Department of Financial Protection and Innovation achieves dramatic improvements in communication, awareness, and compliance with Granicus (govDelivery)

How the DFPI, California’s State Financial Regulator, Dramatically Improved Communication, Awareness, and Compliance Using govDelivery

The California Department of Financial Protection and Innovation (DFPI), California’s state financial regulator, needed a modern way to keep licensees and stakeholders informed after decades of manual bulletin assembly and a limited email list service that couldn’t scale with growing regulatory complexity or the demands of remote work during the COVID-19 pandemic.

By adopting govDelivery, DFPI automated communications so one person can assemble and send weekly updates in seconds, saving the agency thousands annually. Delivery and engagement improved dramatically — 96% delivery with a 53% open rate and 17% click-through rate overall, and COVID guidance achieved a 97.4% delivery rate and 70% open rate (12% click). Detailed reporting now verifies reach and supports targeted outreach, with full one-to-one messaging via Granicus TMS planned.

Department of Financial Protection and Innovation

Patrick Carroll

Licensing & Information Reporting Manager