Case Study: Washoe County, Nevada achieves modern short-term rental compliance with Granicus

How Washoe County, NV, Created Modern STR Compliance In an Established Market

Washoe County, Nevada, needed a better way to manage short-term rentals in an established tourism market where non-compliant listings were difficult to track and enforce. The county turned to Granicus and its Host Compliance software to identify STR listings, support ordinance development, and help distinguish legitimate rentals from properties operating without permits.

Granicus implemented Host Compliance along with a hotline workflow that routed complaints and automated notifications to responsible parties. The result was stronger enforcement and faster compliance: Washoe County has issued more than 600 permits, reached a compliance rate as high as 78%, and handled nearly 500 hotline calls, while permit fee collections helped fund a dedicated compliance position.

Washoe County, Nevada

Chad Giesinger

Washoe County, Nevada