Case Study: City of Delano achieves faster, more efficient permitting with Granicus SmartGov

How Delano, CA optimized its permitting process

The City of Delano, CA was struggling with a broken, manual permitting process after its old permit tracking system was no longer supported. Backlogs, lost correspondence, frustrated customers, and a permit wait time of 181 days created major inefficiencies for staff and residents. Granicus, through its SmartGov™ permitting, licensing, and code enforcement platform, was brought in to help the city regain control of its operations.

Granicus implemented SmartGov as a centralized, cloud-based system for permitting, inspections, planning, licenses, fees, and more. The result was a dramatic improvement in efficiency and accountability: permit processing time dropped from 181 days to just 3–10 days, 14 permits could be issued in 45 minutes, and phone calls from frustrated customers fell significantly. The City of Delano also improved customer satisfaction, restored its reputation, and was able to handle more work with fewer staff.

City of Delano

Jerome Keene

Senior Planner, Subcontractor