Case Study: Summit County, CO achieves higher short-term rental compliance and $1.6M in payments with Granicus

How Summit County used technology to enforce its short-term rental ordinance and boost compliance

Summit County, CO, a popular resort community with the highest concentration of short-term rentals in the country, faced the challenge of enforcing a growing STR ordinance and keeping hosts informed with a very small staff — a two-person STR team. The county needed better compliance, accurate STR data, and more effective communications to turn rentals into a community asset rather than a nuisance.

Summit County paired Granicus solutions (Host Compliance for enforcement and govDelivery for outreach) to create targeted subscriber lists, send timely reminders, and operate a 24/7 STR hotline. The approach drove strong engagement (78% median email open rate), helped collect $1.6M in payments in one year, and peacefully resolved over 400 complaints in 365 days, while improving data-driven ordinance updates and overall STR management.

Summit County, CO

Jen Uhler

Planning Technician