Case Study: City of Louisville achieves 500% subscriber growth and real-time citizen engagement with Granicus

City of Louisville Combines Granicus Solutions to Transform Services

The City of Louisville, KY, faced frustrated and disengaged residents because routine services like street sweeping and garbage collection weren’t communicated effectively—contributing to more than 13,000 parking tickets and tows—and the city was manually tracking meeting subscribers with spreadsheets, limiting transparency and public participation.

By deploying Granicus solutions (GovDelivery Communications Cloud, Legistar meeting and agenda tools, and APIs), Louisville automated street-sweep and service alerts, centralized agenda publishing, and expanded outreach. The city increased subscribers 500% to 180,000 (adding ~30,000 in one year), sends meeting materials to over 1,000 citizens monthly, delivers real-time email/text updates, and saved staff time and resources while boosting transparency and engagement.

City of Louisville

Scott Render

E-Communications Manager