Case Study: County of Hawai‘i achieves 5x more page views and empowers departments with Granicus govAccess

How a County Empowers Staff to Boost Website Performance With govAccess

County of Hawai‘i partnered with Granicus to redesign its citizen-facing website after resident surveys showed users struggled to find top services and information. The County needed a more user-centered site that could support 20+ departments across seven subsites and enable reliable communications during emergencies like the Kīlauea eruption, Hurricane Lane, and COVID‑19.

Using Granicus’ data-driven design and the govAccess CMS, the County empowered departments to manage their own content and build online forms. The new site delivered strong results — traffic reached about 2.5 million page views and, in some measures, increased up to fivefold; in the first nine months the govAccess site nearly matched the prior year’s page views while improving access, transparency, and service delivery.

County of Hawai‘i

Jules Ung

Director of the Department of Information Technology