Case Study: Georgia Ports Authority modernizes public records processing with Granicus GovQA

How Georgia Ports Authority Modernized The Public Records Process with GovQA

Georgia Ports Authority, one of the nation’s busiest ports, needed to replace a paper-based public records request process that was slowing staff down and making it harder to meet Georgia Open Records Act deadlines. With just two employees handling more than 530 requests a year, the authority turned to Granicus’s GovQA to centralize records information and support faster, more efficient service.

Granicus implemented GovQA as a digital-first public records solution that put requests, files, and case status in one system. The results included a 75% reduction in case processing time, $30,000 in cost savings, and $20,000 in new revenue from billing 100% of cases—helping Georgia Ports Authority improve service while making the system pay for itself.

Georgia Ports Authority

Angela Barnes

Manager of Pricing and Records