Case Study: City of Escondido, CA achieves rapid graffiti eradication with Granicus' govService OneView

How Escondido, CA Eliminated Graffiti with Innovative Technology

The City of Escondido, CA faced a surge in graffiti that threatened civic pride and strained public works with costly, manual removal processes. To reclaim the community, city leaders sought a technology-driven, community-centric approach that would speed responses and make reporting easy for residents and businesses.

Escondido launched a brandable mobile reporting app powered by govService OneView, integrated with Cityworks and Granicus to automate work orders and enable paperless field crews. The program boosted crew productivity, removed 36,424 tags, completed 10,438 work orders in 2019, and cut average response time for new tags to under 24 hours—while inspiring community pride, economic development, and earning awards including the ESRI SAG Award, the Helen Putnam Award for Excellence, and the Cityworks Excellence in Enterprise Practice Award.

City of Escondido, CA

Jake Nyberg

Deputy Director of Public Works