Case Study: Metropolitan Government of Nashville and Davidson County achieves 90%+ short-term rental compliance with Granicus Host Compliance

How the Codes Department Achieves 90%+ Compliance With Host Compliance

Nashville’s Metro Codes Department was tasked with enforcing short-term rental rules across about 5,700 units but relied on a mostly complaint-driven, field-focused approach that was inefficient and risky—roughly 1,400 units per employee—making it hard to catch illegal operators and ensure consistent permitting and tax compliance.

By adopting Host Compliance, staff can identify unpermitted operators from their desks, deterring violations and targeting enforcement more effectively. The result: compliance more than doubled to 91% of STRs with permits and tax remittance (a 45% increase), while allowing the department to manage thousands of units per employee far more efficiently.

Metropolitan Government of Nashville and Davidson County

Jon Michael

Metro Zoning Administrator