Case Study: Coral Gables achieves a 3-business-day reduction in lien search processing with Granicus govService

Going Above and Beyond to Save Time, Money During Lien Searches for Coral Gables, FL

Coral Gables’ City Clerk office faced a slow, error-prone business lien search process that required coordination between two departments in separate buildings. Paper forms, status calls, and emails led to lost cases, long delays, and a heavy administrative burden for staff and customers.

Working with long‑time partner Granicus, the city implemented a govService self‑service portal with address lookups, payment options, and centralized status checks. The automated system cut processing by three business days, reduced each search from 20 to 10 minutes, has processed 430 searches since March 1, 2021, and collected $189K in lien search fees while freeing staff from routine calls.

Coral Gables

Billy Urquia

City Clerk