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Visit Website1 Truck Insurance Services - Customer Case Study
1 Truck Insurance Services
Nicole McCall
Operations Manager
GoTo
GoTo’s flexible-work software - including GoTo Connect, GoTo Resolve, Rescue, Central, and more - is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company's remote access and support tools. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent.
Case Studies
Showing 151 GoTo Customer Success Stories
How GoTo Resolve Camera Share revolutionizes remote support for 360 Orthodontics hardware – saving time, money, and resources today
360 Orthodontics
Beth Ambridge
Customer Support Manager
How Ais Was Able to Continue With Business as Usual, Even in the Face of a Natural Disaster
Accelerated Information Systems
Zaheer Master
President
Advanced Reconstructive Surgery Alliance - Customer Case Study
Advanced Reconstructive Surgery Alliance
Katheryn D'Onofrio
Healthcare Service Line Director
LogMeIn Resolve provides a single, multi-functional tool to optimise IT support for ASHL’s hybrid workers
Adviser Services Holdings Ltd
Kelly Lewis
Head of IT
How Central has enhanced the performance of IT support for Al Bawani and enabled them to reduce costs by up to 30%
Al Bawani
Wesley Mariano
IT Technical Manager
Alberts - Customer Case Study
Alberts
Nakita de Wit
General Manager
Allocate Software - Customer Case Study
Allocate Software
Nicola Woodman
Director of Business Systems and Internal IT
GoTo Resolve enables Alpha CC to reduce resolution times, boost efficiency and take on more customers
Alpha CC
Jonathan Donnelly
Managing Director
How GoTo Connect enabled Alta-1 to shorten response time and increase overall satisfaction and flexibility
Alta-1 College
Simon Grant
Head of ICT
How Amazon Advertising Boosted Their Communication System and Enhanced Their Webinar Experience With Partner Brands and Sellers
Amazon Advertising
Raina Guha
Marketing Manager
How Gotoconnect, Formerly Jive, Helped Boost American Family Insurance’s Customer and Employee Experience
American Family Insurance
Rob Hamann
Owner and Manager
Centralized control that keeps Aramark’s global machines online and supported
Aramark
Bob Arena
Manager, Direct Sales Desktop Support
How GoTo Connect and GoToAssist helped The Arbinger Institute navigate a new work-from-anywhere world
Arbinger Institute
James Prince
Director of IT Infrastructure
Arise Virtual Solutions Rising to the occasion with outsourced support
Arise Virtual Solutions
Allen McClure
Service Desk Manager
Athena Software - Customer Case Study
Athena Software
Dana Fox
Director of Global Business Development
How Au Bon Pain uses LogMeIn Central to keep its POS systems up-and-running
Au Bon Pain
Chris Incorvati
Director of Café Technology
How Australian Technical and Management College (ATMC) implemented GoTo Connect to improve their data visibility and also boost customer experience
Australian Technical and Management College
Lucas Kurniadjaja
Head of IT
Ayrfield Medical Practice - Customer Case Study
Ayrfield Medical Practice
Ronan Kearney
Practice Manager
Benestar - Customer Case Study
Benestar
Beate O’Neil
Head of Product and Partnerships
How one law firm leveraged GoTo to increase productivity, improve connections and enable safer meetings
Bennett, Bigelow & Leedom
Heather Munday
Director of Practice Support
Mastering The Crisis with GoTo Meeting
Berufsbildungswerk Bezirk Mittelfranken
Sandra Hauber
Deputy Administrative Manager, Quality Management Officer
GoTo Connect combined with Audio Branding from PHMG creates professional, flexible telephone system for fast-growing company
Blue Chip PFP
Alannha Welborn
Office Manager North
How BMW of Murray/ Pleasant Grove saved time and money by unifying their communications into a single, GoTo Connect solution
BMW of Murray
Todd Hawkins
IT Manager
LogMeIn Resolve enables BPP to provide fast, effective, secure remote IT support for more than 2,700 users worldwide
BPP Education Group
Hitesh Mistry
IT Support Team Leader
How GoTo Connect and GoTo Contact Centre enabled Bradshaw Taylor to fulfill its customer service promise
Bradshaw Taylor
Michelle McGrath
Customer Service Manager
How Batc Freed Up Time and Money to Invest Back Into Their Mission
Bridgerland Applied Technical College
Gary Etherington
Chief Information Officer
Calvary Christian College - Customer Case Study
Calvary Christian College
Karel Nieuwoudt
IT Manager
Certification Partners enhanced customer experience, increased efficiency and reduced travel costs with GoTo
Certification Partners
Todd Hopkins
Vice President of Operations and Product Development
How Port Townsend Partnered With Gotoconnect to Be Able to Do More With Less
City of Port Townsend
Mark Peil
IT Manager
GoTo Connect enables Civilserves’ remote workforce for more flexibility and excellent availability whilst increasing customer satisfaction
Civilserve
Thomas Walkemeyer
Managing Director and Co-Founder
How Clevespace Interactive uses Central to support their clients
Clevespace Interactive
Daniel Toth
Director of Remote Support Services
Coalfire returns to GoTo Meeting after a newly-implemented solution causes their sales staff to revolt
Coalfire
Robert L. Flores
Vice President of Information Technology Services
How Cobb has provided a superior service at a much better price for their clients. In some cases, the savings even surpassed 50%.
Cobb Technologies
Chris Wilson
Director of Managed Services
How the College of American Pathologists powers a global virtual lecture series to move medicine forward
College of American Pathologists (CAP)
Teresa S. Burgin
Senior Marketing Program Manager
COLTENE - Customer Case Study
COLTENE
Dirk Sommerfeld
Education Manager
Secure Business Communication With Gotoconnect
Connecting Media
Andreas Kunz
Founder and Managing Director
How Rescue Live Lens enables COSMOTE to resolve over 90% of calls requiring specialist support the first time
COSMOTE
Nikos Androutsopoulos
Customer Service and Process Design Senior Specialist
DALIM SOFTWARE - Customer Case Study
DALIM SOFTWARE
Vincent Demange
Chief Information Officer
How Dartmouth College community was empowered to stay productive during COVID-19
Dartmouth College
Felix Windt
Assistant Director, Network Services, Information, Technology and Consulting
How DATAflor AG was able to expand the range of the seminars you have on offer, relieve the burden on your employees and increase your profits with the aid of GoTo Webinar
DATAflor
Marcus Monecke
Director of Service
How DeLaval International uses LogMeIn Central for Customer Support
DeLaval
Mario Aguado
Senior System Specialist
Deloitte - Customer Case Study
Deloitte
Igor Bielobradek
Head of Digital Marketing
DS+CO enhanced customer experience and audio quality with the GoTo Connect and MS Teams integration
Dixon Schwabl + Company
Randy Zajonczkoski
Director of IT
GoTo Connect helps keep Dragon 2000’ staff connected, enhancing the company’s high standards of customer service
Dragon2000
Mark Kelland
Commercial Manager
How Durham Travel utilized GoTo Connect to gain a competitive advantage in the travel industry
Durham Travel
John Wood
President
EMA Consulting transitioned to GoTo Connect to power their new work-from-anywhere model
EMA Consulting
Elaine Smith
General Manager
Gotoconnect Improves Customer Service, Enables Flexible Working and Supports Expansion at Ems Copiers
EMS Copiers
John O’Brien
Sales Manager
Endsleigh Insurance - Customer Case Study
Endsleigh Insurance
Simon Powell
Claims Operations Manager
How ESI Technologies leveraged GoTo Connect to meet the demands of its clients in a highly competitive marketplace
ESI Technologies
Alan Venner
IT Business Unit Leader
How Rescue ensured effective remote support for Evalueserve
Evalueserve
Anuj Joshi
Vice President
Ewing Automotive Group - Customer Case Study
Ewing Automotive Group
Bob Calabrese
Client Relations Director
How Farmers Insurance Group Harvested Hosted Voice With Gotoconnect
Farmers Insurance Group
Garrett Sadusky
Agent Business Consultant
How GoTo Connect enabled Fiotec to have a flexible work model for employees and save 20% in costs
Fiotec
Ricardo Speroto
Infrastructure Coordinator
Florida Institute of Government - Customer Case Study
Florida Institute of Government
Marion Bakamitsou
Project Manager
Fordham University delivers support users can trust
Fordham University
How Gotoconnect Empowered Forest Lake Christian School Through Modernized Communications
Forest Lake Christian School
Andrew Ricabal
Superintendent
How Fraser Public Schools Continued Their Mission Critical Work With The Help of Gotomeeting and Gotowebinar Amidst the Covid-19 Pandemic
Fraser Public Schools
Troy Lindner
Chief Technology Officer
How Freedom Digital Marketing Efficiently Grows Their Client Base by Establishing Industry Prowess
Freedom Digital Marketing Inc.
Laurie Conrod
Founder
Fuji Xerox - Customer Case Study
Fuji Xerox
Justin Russell
General Manager, Solutions Business Group, Customer Support Asia Pacific Operations
How FUJIFILM leveraged Rescue to significantly reduce field onsite costs and raise customer satisfaction expectation
Fujifilm
Justin Russell
General Manager Solutions Business Group
How Gable uses LogMeIn Central to support their signage technology
Gable
Jeff Tillery
Operations Manager
How GoTo Webinar enabled this leading transnational consultancy to enhance their brand visibility and ability to network
Giract
Janhavi Ram
Assistant Marketing Manager
How implementing GoTo Connect helped Glamorgan Spring Bay Council reduce costs and improve customer service
Glamorgan Spring Bay Council
Elysse Blain
Director of Corporate and Community
Go Insurance increased employee efficiency with GoTo Connect, Contact Center, and the blueButler integration
Go Insurance
Karen Hoflin
Vice President
LogMeIn Resolve proves the perfect fit for Helpdesq’s people-focused approach to IT support
Helpdesq
Chris Ball
Managing Director
Gotoconnect Aligns Global Phone Networks, Unlocks Workforce Mobility, and Cuts Telephony Costs by 50% For Henley
Henleys
Jeremy Rogers
Head of IT
LogMeIn Rescue helps Hologic deliver customer support efficiently and successfully
Hologic
Brad Shafton
Director, Innovation & UX
How Insurica Found Peace of Mind by Moving From on-prem to Hosted VOIP
INSURICA Insurance Management Network
Jeff Nickles
Vice President of Technology
How GoTo Resolve's unattended support capabilities have helped Integrated Partner Solutions provide a higher level of service to its customers, regardless of their size
Integrated Partner Solutions
Gene Perry
Vice President
Ivie League - Customer Case Study
Ivie League
Lindsey Ivie
Co-Founder
How JHB Consulting trusts LogMeIn Central to a create seamless proactive IT experience for their clients
JHB Consulting
Jim Butler
Proactive IT Support
This growing dental consulting agency improved call flow management with GoTo Connect
KAD Dental
Phillip Singleton
Director of Operations
How Kapsch has educed the time needed to establish the connection with the Service Desk by 2/3 thanks to Rescue
Kapsch
Mario Cenc
IT Architect
How Kenco improved quality, reduced administrative time, and cut costs with GoTo Connect, GoTo Contact Center, GoTo Webinar, and GoTo Training
Kenco
Alan Haws
Vice President of Information Technology Service Delivery
Kiernan Trebach leveraged Central and GoTo Connect to power their business continuity and collaboration strategy
Kiernan Trebach
Dennis Wakeman
IT Manager
How GoTo Connect enabled King’s College to establish flexible and secure connections between staff and with the parent community
King’s College
Brad Zeunert
Head of Senior School and ICT Manager
GoTo Connect brings simplicity, integration and reliability to communications and collaboration at LUC
Land Use Consultants
Stuart Hogg
ICT Manager
How Landtech delivers a seamless technical support experience to their customers with the help of remote access and support tools from GoTo
Landtech
Melanie Glansberg
Tech Support Manager
How GoTo Connect empowered Larry H. Miller Dealerships to support more customers and deliver outstanding customer service from anywhere
Larry H. Miller Dealerships
Daniel Gorey
IT Lead and Co-Manager
Larsen & Toubro - Customer Case Study
Larsen & Toubro Infotech
Collins Daniel
Head - Digital Workplace Technology Office
Law School Admission Council - Customer Case Study
Law School Admission Council
Robert Jung
Senior Technical Analyst
How Legal Aid of Arkansas Helps the Community With Gotoconnect
Legal Aid of Arkansas
Andrea Walker
HelpLine Managed Attorny
GoTo Connect enables Trust to standardise, upgrade and simplify telephone systems for its academies
Leigh Academies Trust
Steve Maycock
Head of Infrastructure and Security
Lenovo - Customer Case Study
Lenovo
Ronald Mitchell
Director, World Wide Contact Centers
How LSZ, a renowned event management company, annually connects over 10,000 decision-makers with GoTo Webinar for dynamic virtual meetings
LSZ GmbH
Claudia Marx
Business Unit Manager
How Gotoconnect Helps Lucid Software Extend the Quality of Their Product To Every Customer Interaction
Lucid Software
Monika Gilmore
Customer Experience Manager
How Mainstay Underwriting was able to transform their communications landscape with GoTo Connect, making it more effective & cost efficient
Mainstay Underwriting
Adam Dalton
Managing Director
Make-A-Wish increased productivity and happy users with GoTo Meeting's ease of use and provisioning
Make-A-Wish
Daniel Rivera
Technical Service Manager
Manaaki Whenua - Landcare Research - Customer Case Study
Manaaki Whenua - Landcare Research
Renee Johansen
Project Manager and Communications Leader
How Mendocino Forest Products, a leading manufacturer in environmentally certified redwood decking, saved money by implementing GoTo Connect
Mendocino Forest
Jon Le Roi
Director of IT
How Gotoconnect Readied Menlo College for the Future and Next-level Connectivity
Menlo College
Minh Huynh
Chief Information Officer
How Michael Murphy cuts costs and transforms customer service with GoTo Connect cloud telephony
Michael Murphy Home Furnishing
Anthony Fagan
Group Operations Manager
How Mitegro Was Able to Quickly Transition Their in-person Trade Fair Event to a Valuable, Digital Experience Using Goto Webinar
MITEGRO GmbH & Co. KG
Ulf Thiele
Chief Digital Officer
Motorola - Customer Case Study
Motorola
Theo Koufalias
Global Content Manager
Munch’s Supply Co. - Customer Case Study
Munch’s Supply Co.
Matt Page
Regional Operations Manager
How GoTo Connect has enabled National Energy Foundation (NEF) to deliver professional, efficient and reliable energy advisory services for people facing fuel poverty and cost of living challenges
National Energy Foundation
Camille Ruddle
Business Support Manager
How National Holistic Institute Eased Tensions With Gotoconnect Voice
National Holistic Institute
Linda Rikli
Senior Vice President
Consistency, Speed, and Simplicity Global Remote Support for Pioneering Nerdapp Platform
NerdApp
Darren Strydom
Chief Technology Officer
How Central allows NextLED to manage all of their customers' digital signage from any location
NextLED
Jonathan Bengtson
Director of Service
How one school at a time partnered with mission possible by Logmein & gotomeeting to give students the tools for success in rural India
One School at a Time (OSAAT)
Vadiraja Bhatt
Founder
GoTo Webinar gives Ontario Systems a fun, powerful way to educate prospects and customers
Ontario Systems
David Pittman
Product Marketing Manager
How Michael Murphy cuts costs and transforms customer service with GoTo Connect cloud telephony
Ormsby & Rhodes
Justin Brady
Director of Business Services
How Para Los Niños Leveraged Gotoconnect and Gotomeeting to Strengthen Their Service and Support of Their Community
Para Los Niños
Geovanni Rivas
Head of IT, Technology and Communications
How GoTo and Fortay Connect helped Paragon Law find GoTo Connect and GoTo Meeting for embracing new possibilities in today’s fast-changing world
Paragon Law
Thalej Vasishta
Chief Executive Officer
How PayChoice leveraged GoTo Connect to empower productive and secure work to continue during the COVID-19 pandemic
PayChoice
Tanith Buda
National Operations Manager
GoTo Meeting and LastPass gave PeopleKeys the tools they needed for easy, reliable and secure virtual trainings
PeopleKeys
Emily Miller
Marketing Manager
Point Loma Nazarene University - Customer Case Study
Point Loma Nazarene University
Kendall Johnson
Systems and Cloud Administrator
ProductPlan generates increased demand, converts prospects with GoTo Webinar
ProductPlan
Shawn Juncal
Senior Product Marketing Manager
How Prospera Mastered Effective Training for a Distributed Client Base
Prospera Financial Services
Jennifer Teager
Platform Support & Engagement
How GoTo Connect provided the flexibility RECI needed to work remotely and securely from anywhere
Register of Electrical Contractors of Ireland
Pierce Martin
General Manager
How Risk Management Advisors, Inc. Found a Reliable Phone Solution to Support Confident, Client Communications
Risk Management Advisors, Inc.
Wesley Sierk
Co-Founder
LogMeIn Resolve enhances IT support and gives RPGCC unprecedented oversight and control of its IT estate
RPG Crouch Chapman
Alvi Chowdhury
Head of IT
How RR Software transferred knowledge and increased customer loyalty and satisfaction using GoTo Webinar
RR Software by ANTRAGO
Ulf Melchers
Deputy Marketing & Sales Director
Proactively remote control and automatically update multiple systems simultaneously
Rug Doctor
Bonnie Napier
Kiosk Operations
How GoTo Connect supported Saint Mary's College of California in their abrupt shift to remote work amidst the COVID-19 pandemic
Saint Mary's College of California
Lawrence Altomare
Manager, IT Networks
Salt Lake Express - Customer Case Study
Salt Lake Express
James Glass
Customer Relations Director
How this membership organisation used GoTo Connect to meet their clients’ diverse needs and maintain communications with them
SBAA
Belinda Wilson
Business Manager
Schwabe, Ley & Greiner GmbH - Customer Case Study
Schwabe, Ley & Greiner GmbH
Bianca Kral
Head of Marketing and Communications
Seminole State College - Customer Case Study
Seminole State College
Marc Hunter
IT Director
How Sheakley Hr Solutions Unified Training Tools Business Wide
Sheakley
Ryan Pappas
Training Consultant
Improve system uptime and proactively resolve issues without interrupting end users
Shift4 Payments
Doug Demko
SVP, Service and Support
Simply Print - Customer Case Study
Simply Print
Brett Morris
Owner
How this membership organisation used GoTo Connect to meet their clients’ diverse needs and maintain communications with them
Small Business Association of Australia
Belinda Wilson
Business Manager
Southern New Hampshire University - Customer Case Study
Southern New Hampshire University
Mike O’Connor
Director of System Analytics
How SpinGo frees up time to focus on rapid growth
SpinGo
Sterling Turley
Director of Promotional Sales
Stand for Animals Veterinary Clinic - Customer Case Study
Stand for Animals Veterinary Clinic
Nicole Hash
Operations Team Lead
How Step 1 Software uses LogMeIn Central and Rescue to provide proactive & reactive IT support
Step 1 Software
Gerald Human
Vice President
How GoTo Meeting and GoTo Webinar enhanced the delivery of teaching
Swansea University Medical School
Gareth Healey
Senior Lecturer & Associate Director of Enterprise & Innovation
Why Tech Mahindra chose Rescue over the Competition
Tech Mahindra
Prag Chaudhari
Project Manager, Technical Infrastructure Management - Centralized Service Desk
How a traditional break/fix company uses Central to manage their computers
Technology & Beyond
Mike Maendler
Chief Executive Officer
How Telecom Technicians, Inc. were able to simplify their tech stack, reduce IT spend, and make up for wasted time with GoTo Resolve
Telecom Technicians, Inc.
Sam Kauffmann
IT Manager
How GoTo Webinar enabled The Executive Institute to double its usage by members and extend its reach for its leading seminar programme
The Executive Institute
Conor Morris
Managing Director
How The Salvation Army of North Texas powered their COVID-19 relief efforts and mission with GoTo Connect
The Salvation Army
Susan Smith
IT Manager
The Y Whittlesea - Customer Case Study
The Y Whittlesea
Carolyn Kleiman
Executive Assistant
How Rescue built by GoTo has also reduced Tufts Medicine’s costs
Tufts Medicine
Andrew Duffy-Peter
Solutions Architect
Ultimate Kronos Group - Customer Case Study
Ultimate Kronos Group
Paul Ducharme
Senior Director, Support & Operations
Umart - Customer Case Study
Umart
Evan Casey
Head of Customer Service
GoTo Webinar boosts Unbounce's efforts in lead gen, brand awareness, acquisition, and more
Unbounce
Stefanie Grieser
International Marketing Manager
How Uat Mastered the Art of Simplicity to Better Enable Student-staff Communications
University of Advancing Technology
Jason Pistillo
Chief Executive Officer
How Vallejo City Unified School District turned to GoTo Connect to power their business continuity strategy
Vallejo City Unified School District
Anabella Tabique
Network Telecommunications Technician
viadonau - Customer Case Study
viadonau
Jürgen Trögl Head Mobility & Digitalisation
How Voith leveraged GoTo Webinar manage international employee training and global customer contact
Voith
Stefanie Kratzer
Training Manager for Digital Products
How Wellspace Health Found a Scalable Telephone System That Provides Enterprise-class Reliability
WellSpace Health
Lorenzo Lopez
IT Systems Administrator
How Wild Apricot Actively Engages Their Audience for Meaningful Web Event
Wild Apricot
Sonia Khosla
Marketing Programs Manager
Enabling Wipro Employee Support with LogMeIn
Wipro
Saravana Kumar Nagarajan
EUSS Technical Support Group
How GoToAssist helped this world-renowned high-performance vehicle manufacturer improve customer experience and job satisfaction
World-Renowned Car Manufacturer
How with GoTo Webinar, XING Events had over 120 organizers discover the solution in the first weeks
XING Events
Verena Gladiator
Senior Business Development Manager
How Rescue helps overcome the challenge of growing a revolutionary new market
Zero Motorcycles
Chris Langlois
Global Technical Training Manager
How ZoomSystems deploys LogMeIn across all of their kiosks
ZoomSystems
Christopher Chambers
Network Operations Manager
GoTo Resolve gives Zylpha support analysts ‘eyes on the screen’ to improve query resolution for legal sector clients
Zylpha
Debi Davies
Operations Manager
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