GoTo B2B Case Studies & Customer Successes

1 Truck Insurance Services boosts customer response times and streamlines collaboration with GoTo Connect (GoTo)

1 Truck Insurance Services

Nicole McCall

Operations Manager

360 Orthodontics achieves faster, cost-saving remote hardware support with GoTo Resolve (GoTo)

360 Orthodontics

Beth Ambridge

Customer Support Manager

Accelerated Information Systems maintains business continuity and projects a professional image with GoTo Connect (GoTo)

Accelerated Information Systems

Zaheer Master

President

Advanced Reconstructive Surgery Alliance achieves 89% patient connection rate with GoTo

Advanced Reconstructive Surgery Alliance

Katheryn D'Onofrio

Healthcare Service Line Director

Adviser Services Holdings Ltd achieves rapid, efficient remote IT support for hybrid workers with GoTo’s LogMeIn Resolve

Adviser Services Holdings Ltd

Kelly Lewis

Head of IT

Al Bawani achieves up to 30% cost savings and streamlined IT management with GoTo Central

Al Bawani

Wesley Mariano

IT Technical Manager

Alberts (Auckland’s first private tenants club) achieves secure, unified communications and cost savings with GoToConnect (GoTo)

Alberts

Nakita de Wit

General Manager

Allocate Software achieves seamless cross-platform global videoconferencing with GoTo

Allocate Software

Nicola Woodman

Director of Business Systems and Internal IT

Alpha CC cuts call times by 20%, halves management time and scales onboarding with GoTo Resolve (GoTo)

Alpha CC

Jonathan Donnelly

Managing Director

Alta-1 College achieves faster, simpler communications and improved response times with GoTo Connect

Alta-1 College

Simon Grant

Head of ICT

Amazon Advertising boosts webinar attendance, engagement, and efficiency with GoTo Webinar

Amazon Advertising

Raina Guha

Marketing Manager

American Family Insurance achieves reliable, cost-effective customer care with GoTo Connect (GoTo)

American Family Insurance

Rob Hamann

Owner and Manager

Aramark achieves 24/7 global machine uptime with GoTo Central

Aramark

Bob Arena

Manager, Direct Sales Desktop Support

Arbinger Institute achieves full VoIP control and seamless remote support with GoTo Connect and GoToAssist

Arbinger Institute

James Prince

Director of IT Infrastructure

Arise Virtual Solutions achieves faster resolutions and $48K/month cost savings with GoTo Rescue

Arise Virtual Solutions

Allen McClure

Service Desk Manager

Athena Software trains 11,000 users in 30 days and accelerates growth with GoToMeeting (GoTo)

Athena Software

Dana Fox

Director of Global Business Development

Au Bon Pain achieves streamlined remote POS management and improved uptime with GoTo

Au Bon Pain

Chris Incorvati

Director of Café Technology

Australian Technical and Management College achieves improved collaboration and analytics-driven productivity with GoTo Connect (GoTo)

Australian Technical and Management College

Lucas Kurniadjaja

Head of IT

Ayrfield Medical Practice achieves reliable, stress-free call handling with GoTo Connect

Ayrfield Medical Practice

Ronan Kearney

Practice Manager

Benestar achieves scalable, secure virtual wellbeing programs and doubles webinar attendance with GoTo Webinar

Benestar

Beate O’Neil

Head of Product and Partnerships

Bennett, Bigelow & Leedom achieves secure remote collaboration and increased productivity with GoTo

Bennett, Bigelow & Leedom

Heather Munday

Director of Practice Support

Berufsbildungswerk Bezirk Mittelfranken achieves uninterrupted vocational training during COVID-19 with GoTo (GoToMeeting)

Berufsbildungswerk Bezirk Mittelfranken

Sandra Hauber

Deputy Administrative Manager, Quality Management Officer

Blue Chip PFP achieves a professional, flexible cloud telephony system and improved customer service with GoTo Connect (GoTo)

Blue Chip PFP

Alannha Welborn

Office Manager North

BMW of Murray achieves unified communications and cost savings with GoTo Connect

BMW of Murray

Todd Hawkins

IT Manager

BPP Education Group achieves fast, secure remote IT support for 2,700+ users with GoTo’s LogMeIn Resolve

BPP Education Group

Hitesh Mistry

IT Support Team Leader

Bradshaw Taylor achieves reliable, flexible customer service and real-time contact-centre insights with GoTo Connect (GoTo)

Bradshaw Taylor

Michelle McGrath

Customer Service Manager

Bridgerland Applied Technical College eliminates costly phone maintenance and centralizes multi-campus communications with GoTo Connect (GoTo)

Bridgerland Applied Technical College

Gary Etherington

Chief Information Officer

Calvary Christian College achieves flexible, secure and cost-effective hybrid telephony with GoTo (GoTo Connect)

Calvary Christian College

Karel Nieuwoudt

IT Manager

Certification Partners achieves enhanced customer experience and reduced travel costs with GoTo (GoToMeeting, GoToWebinar & LastPass)

Certification Partners

Todd Hopkins

Vice President of Operations and Product Development

City of Port Townsend achieves modern, lower-cost cloud communications with GoTo

City of Port Townsend

Mark Peil

IT Manager

Civilserve (GGU software distributor) achieves remote-work flexibility and excellent customer availability with GoTo Connect (GoTo)

Civilserve

Thomas Walkemeyer

Managing Director and Co-Founder

Clevespace Interactive achieves 6x faster IT productivity and proactive remote management with GoTo Central

Clevespace Interactive

Daniel Toth

Director of Remote Support Services

Coalfire achieves reliable global meetings and fewer help‑desk tickets with GoToMeeting (GoTo)

Coalfire

Robert L. Flores

Vice President of Information Technology Services

Cobb Technologies achieves self‑managed VoIP, faster resolutions and major cost savings with GoTo (GoTo Connect & GoTo Resolve)

Cobb Technologies

Chris Wilson

Director of Managed Services

College of American Pathologists (CAP) scales a global virtual lecture series to 8,000+ attendees with GoTo Webinar (GoTo)

College of American Pathologists (CAP)

Teresa S. Burgin

Senior Marketing Program Manager

COLTENE achieves global training reach and 80%+ live engagement with GoTo (GoToWebinar)

COLTENE

Dirk Sommerfeld

Education Manager

Connecting Media boosts efficiency, security and customer reach with GoTo Connect

Connecting Media

Andreas Kunz

Founder and Managing Director

COSMOTE achieves 90%+ first-time call resolution and 94% customer satisfaction with GoTo's Live Lens

COSMOTE

Nikos Androutsopoulos

Customer Service and Process Design Senior Specialist

DALIM SOFTWARE achieves seamless global remote communications and cost savings with GoTo Connect (GoTo)

DALIM SOFTWARE

Vincent Demange

Chief Information Officer

Dartmouth College achieves work-from-anywhere communications with GoTo Connect (GoTo)

Dartmouth College

Felix Windt

Assistant Director, Network Services, Information, Technology and Consulting

DATAflor achieves scalable training and increased seminar sales with GoTo Webinar (GoTo)

DATAflor

Marcus Monecke

Director of Service

DeLaval achieves faster global remote support and rapid issue resolution with GoTo (LogMeIn Central)

DeLaval

Mario Aguado

Senior System Specialist

Deloitte Central Europe achieves large-scale webinar reach and actionable client insights with GoTo Webinar

Deloitte

Igor Bielobradek

Head of Digital Marketing

Dixon Schwabl + Company achieves seamless Teams calling and easy adoption with GoTo Connect

Dixon Schwabl + Company

Randy Zajonczkoski

Director of IT

Dragon2000 achieves seamless remote calling and enhanced customer service with GoTo Connect (GoTo)

Dragon2000

Mark Kelland

Commercial Manager

Durham Travel achieves seamless remote customer service and survives COVID-19 with GoTo Connect (GoTo)

Durham Travel

John Wood

President

EMA Consulting achieves reliable call quality and work-from-anywhere productivity with GoToConnect by GoTo

EMA Consulting

Elaine Smith

General Manager

EMS Copiers achieves reliable, scalable cloud phone system and seamless remote working with GoTo Connect (GoTo)

EMS Copiers

John O’Brien

Sales Manager

Endsleigh Insurance achieves faster one-touch claims settlement with GoTo Rescue Lens

Endsleigh Insurance

Simon Powell

Claims Operations Manager

ESI Technologies achieves flexible, mobile customer communications and near‑elimination of missed calls with GoTo Connect (GoTo)

ESI Technologies

Alan Venner

IT Business Unit Leader

Evalueserve achieves 95% SLA and secure, seamless remote support with GoTo Rescue

Evalueserve

Anuj Joshi

Vice President

Ewing Automotive Group achieves mobile, secure communications and faster customer service with GoTo

Ewing Automotive Group

Bob Calabrese

Client Relations Director

Farmers Insurance Group achieves crystal-clear, reliable calls and simplified phone management with GoTo Connect

Farmers Insurance Group

Garrett Sadusky

Agent Business Consultant

Fiotec (health research foundation) achieves flexible remote work and 20% cost savings with GoTo Connect (GoTo)

Fiotec

Ricardo Speroto

Infrastructure Coordinator

Florida Institute of Government boosts attendance and profit with GoTo Webinar (GoTo)

Florida Institute of Government

Marion Bakamitsou

Project Manager

Fordham University achieves 75% same-day IT resolution and faster remote support response with GoTo

Fordham University

Forest Lake Christian School achieves modernized, real-time communications and simplified management with GoToConnect (GoTo)

Forest Lake Christian School

Andrew Ricabal

Superintendent

Fraser Public Schools achieves rapid remote learning continuity and community connection with GoTo

Fraser Public Schools

Troy Lindner

Chief Technology Officer

Freedom Digital Marketing, Inc. achieves automated lead generation and efficient client growth with GoToWebinar (GoTo)

Freedom Digital Marketing Inc.

Laurie Conrod

Founder

Fuji Xerox achieves 69% eSupport resolution and new revenue streams with GoTo Rescue

Fuji Xerox

Justin Russell

General Manager, Solutions Business Group, Customer Support Asia Pacific Operations

FUJIFILM Asia Pacific achieves 69% remote resolution and reduced field costs with GoTo Rescue

Fujifilm

Justin Russell

General Manager Solutions Business Group

Gable achieves scalable, efficient remote management for digital signage with GoTo Central

Gable

Jeff Tillery

Operations Manager

GIRACT expands global visibility and generates qualified leads with GoTo Webinar

Giract

Janhavi Ram

Assistant Marketing Manager

Glamorgan Spring Bay Council reduces costs and improves call handling with GoTo Connect (GoTo)

Glamorgan Spring Bay Council

Elysse Blain

Director of Corporate and Community

Go Insurance achieves seamless broker-system integration and improved call-handling efficiency with GoTo Connect

Go Insurance

Karen Hoflin

Vice President

Helpdesq achieves faster, people-focused remote IT support with GoTo's LogMeIn Resolve

Helpdesq

Chris Ball

Managing Director

Henley Investment Management halves telephony costs and unifies its global phone system with GoTo Connect (GoTo)

Henleys

Jeremy Rogers

Head of IT

Hologic achieves faster first-call resolution, reduced travel costs and more efficient remote support with GoTo Rescue

Hologic

Brad Shafton

Director, Innovation & UX

INSURICA Insurance Management Network achieves scalable, low-cost hosted VoIP and centralized communications with GoToConnect (GoTo)

INSURICA Insurance Management Network

Jeff Nickles

Vice President of Technology

Integrated Partner Solutions achieves secure, unattended remote access and improved customer support with GoTo Resolve

Integrated Partner Solutions

Gene Perry

Vice President

Ivie League achieves a successful virtual #GetHired Summit (5,136 registrants, 500+ jobs) with GoTo

Ivie League

Lindsey Ivie

Co-Founder

JHB Consulting achieves faster issue resolution and significant time & cost savings with GoTo Central

JHB Consulting

Jim Butler

Proactive IT Support

KAD Dental Staffing achieves efficient, scalable call management and remote support with GoTo (GoToConnect & GoToAssist)

KAD Dental

Phillip Singleton

Director of Operations

Kapsch achieves a two-thirds reduction in connection time with GoTo Rescue

Kapsch

Mario Cenc

IT Architect

Kenco (largest woman-owned 3PL) achieves 50% communications cost reduction and 99.999% uptime with GoTo Connect by GoTo

Kenco

Alan Haws

Vice President of Information Technology Service Delivery

Kiernan Trebach achieves seamless remote collaboration and nearly 50% phone-cost savings with GoTo Connect (GoTo)

Kiernan Trebach

Dennis Wakeman

IT Manager

King’s College Victoria achieves flexible, mobile school communications with GoTo Connect (GoTo)

King’s College

Brad Zeunert

Head of Senior School and ICT Manager

Land Use Consultants achieves unified communications and cost savings with GoTo Connect

Land Use Consultants

Stuart Hogg

ICT Manager

Landtech achieves seamless, frustration-free remote support and multi-monitor control with GoToAssist (GoTo)

Landtech

Melanie Glansberg

Tech Support Manager

Larry H. Miller Dealerships achieves faster call handling and improved customer experience with GoTo Connect (GoTo)

Larry H. Miller Dealerships

Daniel Gorey

IT Lead and Co-Manager

Larsen & Toubro Infotech (LTI) achieves faster call resolution and improved support visibility with GoTo's GoToAssist

Larsen & Toubro Infotech

Collins Daniel

Head - Digital Workplace Technology Office

Law School Admission Council achieves dramatically faster, lower-cost IT support with GoTo Rescue

Law School Admission Council

Robert Jung

Senior Technical Analyst

Legal Aid of Arkansas achieves scalable, cost-saving phone system with GoTo Connect (GoTo)

Legal Aid of Arkansas

Andrea Walker

HelpLine Managed Attorny

Leigh Academies Trust achieves standardised, simplified cloud telephony and reduced IT workload with GoTo Connect

Leigh Academies Trust

Steve Maycock

Head of Infrastructure and Security

Lenovo achieves $1M annual savings and scalable global support with GoTo Rescue

Lenovo

Ronald Mitchell

Director, World Wide Contact Centers

LSZ GmbH achieves sustained decision‑maker engagement and scalable virtual events with GoTo Webinar

LSZ GmbH

Claudia Marx

Business Unit Manager

Lucid Software achieves consistent, high-quality customer interactions with GoToConnect (GoTo)

Lucid Software

Monika Gilmore

Customer Experience Manager

Mainstay Underwriting achieves flexible, affordable communications and seamless remote working with GoTo Connect

Mainstay Underwriting

Adam Dalton

Managing Director

Make-A-Wish achieves fewer support tickets, cost savings and better meeting quality with GoToMeeting (GoTo)

Make-A-Wish

Daniel Rivera

Technical Service Manager

Manaaki Whenua - Landcare Research increases webinar attendance 200% with GoTo Webinar

Manaaki Whenua - Landcare Research

Renee Johansen

Project Manager and Communications Leader

Mendocino Forest Products achieves $150K in first-year savings and streamlined communications with GoTo Connect

Mendocino Forest

Jon Le Roi

Director of IT

Menlo College achieves modern, 9-1-1-compliant, remote-ready communications with GoTo Connect

Menlo College

Minh Huynh

Chief Information Officer

Michael Murphy Home Furnishing achieves reduced telephony costs and transformed customer service with GoTo Connect (GoTo)

Michael Murphy Home Furnishing

Anthony Fagan

Group Operations Manager

MITEGRO GmbH & Co. KG achieves 46 webinars and 5,000+ attendees in one week with GoTo Webinar (GoTo)

MITEGRO GmbH & Co. KG

Ulf Thiele

Chief Digital Officer

Motorola achieves faster issue resolution and reduced no‑fault‑found returns with GoTo Rescue

Motorola

Theo Koufalias

Global Content Manager

Munch's Supply Co. achieves 33% fewer abandoned calls and 30% cost savings with GoTo

Munch’s Supply Co.

Matt Page

Regional Operations Manager

National Energy Foundation achieves seamless remote working and expanded helpline capacity with GoTo Connect

National Energy Foundation

Camille Ruddle

Business Support Manager

National Holistic Institute achieves reliable campus-wide phone service and faster student outreach with GoToConnect (GoTo)

National Holistic Institute

Linda Rikli

Senior Vice President

NerdApp achieves consistent, fast global remote support with GoTo Rescue

NerdApp

Darren Strydom

Chief Technology Officer

NextLED achieves proactive 24/7 sign monitoring and reduced truck rolls with GoTo (LogMeIn Central & Rescue)

NextLED

Jonathan Bengtson

Director of Service

One School at a Time (OSAAT) achieves renovated classrooms and streamlined administration with GoTo Meeting (GoTo)

One School at a Time (OSAAT)

Vadiraja Bhatt

Founder

Ontario Systems achieves increased sales and wider audience reach with GoTo Webinar

Ontario Systems

David Pittman

Product Marketing Manager

Ormsby & Rhodes achieves seamless remote client calling and a modern cloud phone system with GoTo Connect (GoTo)

Ormsby & Rhodes

Justin Brady

Director of Business Services

Para Los Niños achieves seamless remote work and scalable cloud communications with GoTo Connect (GoTo)

Para Los Niños

Geovanni Rivas

Head of IT, Technology and Communications

Paragon Law achieves secure, flexible remote working with GoTo Connect & GoTo Meeting (GoTo)

Paragon Law

Thalej Vasishta

Chief Executive Officer

PayChoice achieves seamless remote work and 24/7 reliable communications with GoTo Connect (GoTo)

PayChoice

Tanith Buda

National Operations Manager

PeopleKeys boosts training capacity 50% and eliminates password disruptions with GoTo (GoToMeeting & LastPass)

PeopleKeys

Emily Miller

Marketing Manager

Point Loma Nazarene University achieves flexible, reliable cloud communications and streamlined call handling with GoTo Connect

Point Loma Nazarene University

Kendall Johnson

Systems and Cloud Administrator

ProductPlan achieves scalable, low-cost lead generation with GoTo Webinar (GoTo)

ProductPlan

Shawn Juncal

Senior Product Marketing Manager

Prospera Financial Services achieves scalable remote training and stronger advisor support with GoTo

Prospera Financial Services

Jennifer Teager

Platform Support & Engagement

Register of Electrical Contractors of Ireland (RECI) achieves faster, more responsive member service with GoTo Connect (GoTo)

Register of Electrical Contractors of Ireland

Pierce Martin

General Manager

Risk Management Advisors, Inc. achieves reliable phone service and confident client communications with GoTo (GoToConnect)

Risk Management Advisors, Inc.

Wesley Sierk

Co-Founder

RPG Crouch Chapman achieves complete IT oversight and streamlined IT support with GoTo Resolve (GoTo)

RPG Crouch Chapman

Alvi Chowdhury

Head of IT

RR Software (ANTRAGO) scales digital training and boosts customer retention with GoTo Webinar

RR Software by ANTRAGO

Ulf Melchers

Deputy Marketing & Sales Director

Rug Doctor achieves improved kiosk uptime and cost savings with GoTo (LogMeIn Central)

Rug Doctor

Bonnie Napier

Kiosk Operations

Saint Mary's College of California achieves secure remote communications and cost savings with GoTo Connect (GoTo)

Saint Mary's College of California

Lawrence Altomare

Manager, IT Networks

Salt Lake Express achieves faster resolutions and 50% fewer complaints with GoTo Connect (GoTo)

Salt Lake Express

James Glass

Customer Relations Director

Small Business Association of Australia (SBAA) achieves faster, more responsive member support with GoTo Connect (GoTo)

SBAA

Belinda Wilson

Business Manager

Schwabe, Ley & Greiner GmbH brings its Finance Symposium online successfully with GoTo Webinar

Schwabe, Ley & Greiner GmbH

Bianca Kral

Head of Marketing and Communications

Seminole State College achieves seamless communications and uninterrupted operations with GoTo Connect

Seminole State College

Marc Hunter

IT Director

Sheakley HR Solutions boosts demo-to-win rate by 67% and reduces onsite training with GoTo Meeting & GoTo Webinar

Sheakley

Ryan Pappas

Training Consultant

Shift4 Payments achieves higher POS uptime and saves thousands of hours with GoTo's LogMeIn Central

Shift4 Payments

Doug Demko

SVP, Service and Support

Simply Print achieves a 10–15% revenue boost and eliminates missed calls with GoTo Connect

Simply Print

Brett Morris

Owner

Small Business Association of Australia achieves faster, more responsive member support with GoTo Connect (GoTo)

Small Business Association of Australia

Belinda Wilson

Business Manager

Southern New Hampshire University achieves faster, scalable IT support and higher user satisfaction with GoTo Rescue

Southern New Hampshire University

Mike O’Connor

Director of System Analytics

SpinGo achieves scalable growth and increased productivity with GoToConnect (GoTo)

SpinGo

Sterling Turley

Director of Promotional Sales

Stand for Animals Veterinary Clinic reduces missed calls by 63% and improves call handling with GoTo Connect and GoTo Contact

Stand for Animals Veterinary Clinic

Nicole Hash

Operations Team Lead

Step 1 Software achieves instant issue resolution, stronger security, and major cost savings with GoTo (LogMeIn Central & Rescue)

Step 1 Software

Gerald Human

Vice President

Swansea University Medical School accelerates life‑science collaborations and product launches with GoTo

Swansea University Medical School

Gareth Healey

Senior Lecturer & Associate Director of Enterprise & Innovation

Tech Mahindra achieves faster, more efficient 24/7 remote support with GoTo Rescue

Tech Mahindra

Prag Chaudhari

Project Manager, Technical Infrastructure Management - Centralized Service Desk

Technology & Beyond achieves 95% remote issue resolution and cuts truck rolls to 5% with GoTo

Technology & Beyond

Mike Maendler

Chief Executive Officer

Telecom Technicians, Inc. cuts IT spend nearly 70% and boosts support capacity 50% with GoTo's LogMeIn Resolve

Telecom Technicians, Inc.

Sam Kauffmann

IT Manager

The Executive Institute doubles member event usage and expands global reach with GoTo Webinar (GoTo)

The Executive Institute

Conor Morris

Managing Director

The Salvation Army sustains mission-critical services and reduces costs with GoTo Connect (GoTo)

The Salvation Army

Susan Smith

IT Manager

The Y Whittlesea achieves greater flexibility and productivity with GoTo Connect

The Y Whittlesea

Carolyn Kleiman

Executive Assistant

Tufts Medicine achieves secure, scalable remote IT support and cost savings with GoTo Rescue

Tufts Medicine

Andrew Duffy-Peter

Solutions Architect

Ultimate Kronos Group achieves scalable, secure remote support and improved customer satisfaction with GoTo's GoToAssist

Ultimate Kronos Group

Paul Ducharme

Senior Director, Support & Operations

Umart achieves a 20-point NPS boost and improved call control with GoTo Connect

Umart

Evan Casey

Head of Customer Service

Unbounce grows webinar sign-ups 16.8× and makes webinars its No.1 acquisition channel with GoTo (GoToWebinar)

Unbounce

Stefanie Grieser

International Marketing Manager

University of Advancing Technology achieves simplified phone administration and call recording with GoTo Connect (GoTo)

University of Advancing Technology

Jason Pistillo

Chief Executive Officer

Vallejo City Unified School District achieves resilient, easy-to-manage communications and business continuity with GoTo Connect (GoTo)

Vallejo City Unified School District

Anabella Tabique

Network Telecommunications Technician

viadonau achieves modern, flexible and cost-saving cloud communications with GoTo Connect (GoTo)

viadonau

Jürgen Trögl Head Mobility & Digitalisation

Voith achieves global digital training and boosts webinar participation from 45% to 75% with GoTo Webinar (GoTo)

Voith

Stefanie Kratzer

Training Manager for Digital Products

WellSpace Health achieves a scalable, easy-to-manage phone system and better call visibility with GoTo Connect

WellSpace Health

Lorenzo Lopez

IT Systems Administrator

Wild Apricot achieves global reach and increased member engagement with GoTo Webinar

Wild Apricot

Sonia Khosla

Marketing Programs Manager

Wipro achieves improved service‑desk productivity and 25% fewer on‑site visits with GoTo (LogMeIn) Bold360 & Rescue

Wipro

Saravana Kumar Nagarajan

EUSS Technical Support Group

World-Renowned Car Manufacturer achieves faster repairs and remote expert support with GoTo

World-Renowned Car Manufacturer

XING Events achieves one‑click event digitalisation and boosted registrations with GoTo Webinar (GoTo)

XING Events

Verena Gladiator

Senior Business Development Manager

Zero Motorcycles achieves major travel-cost savings and faster global repairs with GoTo Rescue

Zero Motorcycles

Chris Langlois

Global Technical Training Manager

ZoomSystems achieves streamlined global kiosk management and improved customer support with GoTo

ZoomSystems

Christopher Chambers

Network Operations Manager

Zylpha achieves faster, more effective remote support for legal clients with GoTo Resolve

Zylpha

Debi Davies

Operations Manager