GoTo B2B Case Studies & Customer Successes

1 Truck Insurance Services - Customer Case Study

1 Truck Insurance Services

Nicole McCall

Operations Manager

How GoTo Resolve Camera Share revolutionizes remote support for 360 Orthodontics hardware – saving time, money, and resources today

360 Orthodontics

Beth Ambridge

Customer Support Manager

How Ais Was Able to Continue With Business as Usual, Even in the Face of a Natural Disaster

Accelerated Information Systems

Zaheer Master

President

Advanced Reconstructive Surgery Alliance - Customer Case Study

Advanced Reconstructive Surgery Alliance

Katheryn D'Onofrio

Healthcare Service Line Director

LogMeIn Resolve provides a single, multi-functional tool to optimise IT support for ASHL’s hybrid workers

Adviser Services Holdings Ltd

Kelly Lewis

Head of IT

How Central has enhanced the performance of IT support for Al Bawani and enabled them to reduce costs by up to 30%

Al Bawani

Wesley Mariano

IT Technical Manager

Alberts - Customer Case Study

Alberts

Nakita de Wit

General Manager

Allocate Software - Customer Case Study

Allocate Software

Nicola Woodman

Director of Business Systems and Internal IT

GoTo Resolve enables Alpha CC to reduce resolution times, boost efficiency and take on more customers

Alpha CC

Jonathan Donnelly

Managing Director

How GoTo Connect enabled Alta-1 to shorten response time and increase overall satisfaction and flexibility

Alta-1 College

Simon Grant

Head of ICT

How Amazon Advertising Boosted Their Communication System and Enhanced Their Webinar Experience With Partner Brands and Sellers

Amazon Advertising

Raina Guha

Marketing Manager

How Gotoconnect, Formerly Jive, Helped Boost American Family Insurance’s Customer and Employee Experience

American Family Insurance

Rob Hamann

Owner and Manager

Centralized control that keeps Aramark’s global machines online and supported

Aramark

Bob Arena

Manager, Direct Sales Desktop Support

How GoTo Connect and GoToAssist helped The Arbinger Institute navigate a new work-from-anywhere world

Arbinger Institute

James Prince

Director of IT Infrastructure

Arise Virtual Solutions Rising to the occasion with outsourced support

Arise Virtual Solutions

Allen McClure

Service Desk Manager

Athena Software - Customer Case Study

Athena Software

Dana Fox

Director of Global Business Development

How Au Bon Pain uses LogMeIn Central to keep its POS systems up-and-running

Au Bon Pain

Chris Incorvati

Director of Café Technology

How Australian Technical and Management College (ATMC) implemented GoTo Connect to improve their data visibility and also boost customer experience

Australian Technical and Management College

Lucas Kurniadjaja

Head of IT

Ayrfield Medical Practice - Customer Case Study

Ayrfield Medical Practice

Ronan Kearney

Practice Manager

Benestar - Customer Case Study

Benestar

Beate O’Neil

Head of Product and Partnerships

How one law firm leveraged GoTo to increase productivity, improve connections and enable safer meetings

Bennett, Bigelow & Leedom

Heather Munday

Director of Practice Support

Mastering The Crisis with GoTo Meeting

Berufsbildungswerk Bezirk Mittelfranken

Sandra Hauber

Deputy Administrative Manager, Quality Management Officer

GoTo Connect combined with Audio Branding from PHMG creates professional, flexible telephone system for fast-growing company

Blue Chip PFP

Alannha Welborn

Office Manager North

How BMW of Murray/ Pleasant Grove saved time and money by unifying their communications into a single, GoTo Connect solution

BMW of Murray

Todd Hawkins

IT Manager

LogMeIn Resolve enables BPP to provide fast, effective, secure remote IT support for more than 2,700 users worldwide

BPP Education Group

Hitesh Mistry

IT Support Team Leader

How GoTo Connect and GoTo Contact Centre enabled Bradshaw Taylor to fulfill its customer service promise

Bradshaw Taylor

Michelle McGrath

Customer Service Manager

How Batc Freed Up Time and Money to Invest Back Into Their Mission

Bridgerland Applied Technical College

Gary Etherington

Chief Information Officer

Calvary Christian College - Customer Case Study

Calvary Christian College

Karel Nieuwoudt

IT Manager

Certification Partners enhanced customer experience, increased efficiency and reduced travel costs with GoTo

Certification Partners

Todd Hopkins

Vice President of Operations and Product Development

How Port Townsend Partnered With Gotoconnect to Be Able to Do More With Less

City of Port Townsend

Mark Peil

IT Manager

GoTo Connect enables Civilserves’ remote workforce for more flexibility and excellent availability whilst increasing customer satisfaction

Civilserve

Thomas Walkemeyer

Managing Director and Co-Founder

How Clevespace Interactive uses Central to support their clients

Clevespace Interactive

Daniel Toth

Director of Remote Support Services

Coalfire returns to GoTo Meeting after a newly-implemented solution causes their sales staff to revolt

Coalfire

Robert L. Flores

Vice President of Information Technology Services

How Cobb has provided a superior service at a much better price for their clients.  In some cases, the savings even surpassed 50%.

Cobb Technologies

Chris Wilson

Director of Managed Services

How the College of American Pathologists powers a global virtual lecture series to move medicine forward

College of American Pathologists (CAP)

Teresa S. Burgin

Senior Marketing Program Manager

COLTENE - Customer Case Study

COLTENE

Dirk Sommerfeld

Education Manager

Secure Business Communication With Gotoconnect

Connecting Media

Andreas Kunz

Founder and Managing Director

How Rescue Live Lens enables COSMOTE to resolve over 90% of calls requiring specialist support the first time

COSMOTE

Nikos Androutsopoulos

Customer Service and Process Design Senior Specialist

DALIM SOFTWARE - Customer Case Study

DALIM SOFTWARE

Vincent Demange

Chief Information Officer

How Dartmouth College community was empowered to stay productive during COVID-19

Dartmouth College

Felix Windt

Assistant Director, Network Services, Information, Technology and Consulting

How DATAflor AG was able to expand the range of the seminars you have on offer, relieve the burden on your employees and increase your profits with the aid of GoTo Webinar

DATAflor

Marcus Monecke

Director of Service

How DeLaval International uses LogMeIn Central for Customer Support

DeLaval

Mario Aguado

Senior System Specialist

Deloitte - Customer Case Study

Deloitte

Igor Bielobradek

Head of Digital Marketing

DS+CO enhanced customer experience and audio quality with the GoTo Connect and MS Teams integration

Dixon Schwabl + Company

Randy Zajonczkoski

Director of IT

GoTo Connect helps keep Dragon 2000’ staff connected, enhancing the company’s high standards of customer service

Dragon2000

Mark Kelland

Commercial Manager

How Durham Travel utilized GoTo Connect to gain a competitive advantage in the travel industry

Durham Travel

John Wood

President

EMA Consulting transitioned to GoTo Connect to power their new work-from-anywhere model

EMA Consulting

Elaine Smith

General Manager

Gotoconnect Improves Customer Service, Enables Flexible Working and Supports Expansion at Ems Copiers

EMS Copiers

John O’Brien

Sales Manager

Endsleigh Insurance - Customer Case Study

Endsleigh Insurance

Simon Powell

Claims Operations Manager

How ESI Technologies leveraged GoTo Connect to meet the demands of its clients in a highly competitive marketplace

ESI Technologies

Alan Venner

IT Business Unit Leader

How Rescue ensured effective remote support for Evalueserve

Evalueserve

Anuj Joshi

Vice President

Ewing Automotive Group - Customer Case Study

Ewing Automotive Group

Bob Calabrese

Client Relations Director

How Farmers Insurance Group Harvested Hosted Voice With Gotoconnect

Farmers Insurance Group

Garrett Sadusky

Agent Business Consultant

How GoTo Connect enabled Fiotec to have a flexible work model for employees and save 20% in costs

Fiotec

Ricardo Speroto

Infrastructure Coordinator

Florida Institute of Government - Customer Case Study

Florida Institute of Government

Marion Bakamitsou

Project Manager

Fordham University delivers support users can trust

Fordham University

How Gotoconnect Empowered Forest Lake Christian School Through Modernized Communications

Forest Lake Christian School

Andrew Ricabal

Superintendent

How Fraser Public Schools Continued Their Mission Critical Work With The Help of Gotomeeting and Gotowebinar Amidst the Covid-19 Pandemic

Fraser Public Schools

Troy Lindner

Chief Technology Officer

How Freedom Digital Marketing Efficiently Grows Their Client Base by Establishing Industry Prowess

Freedom Digital Marketing Inc.

Laurie Conrod

Founder

Fuji Xerox - Customer Case Study

Fuji Xerox

Justin Russell

General Manager, Solutions Business Group, Customer Support Asia Pacific Operations

How FUJIFILM leveraged Rescue to significantly reduce field onsite costs and raise customer satisfaction expectation

Fujifilm

Justin Russell

General Manager Solutions Business Group

How Gable uses LogMeIn Central to support their signage technology

Gable

Jeff Tillery

Operations Manager

How GoTo Webinar enabled this leading transnational consultancy to enhance their brand visibility and ability to network

Giract

Janhavi Ram

Assistant Marketing Manager

How implementing GoTo Connect helped Glamorgan Spring Bay Council reduce costs and improve customer service

Glamorgan Spring Bay Council

Elysse Blain

Director of Corporate and Community

Go Insurance increased employee efficiency with GoTo Connect, Contact Center, and the blueButler integration

Go Insurance

Karen Hoflin

Vice President

LogMeIn Resolve proves the perfect fit for Helpdesq’s people-focused approach to IT support

Helpdesq

Chris Ball

Managing Director

Gotoconnect Aligns Global Phone Networks, Unlocks Workforce Mobility, and Cuts Telephony Costs by 50% For Henley

Henleys

Jeremy Rogers

Head of IT

LogMeIn Rescue helps Hologic deliver customer support efficiently and successfully

Hologic

Brad Shafton

Director, Innovation & UX

How Insurica Found Peace of Mind by Moving From on-prem to Hosted VOIP

INSURICA Insurance Management Network

Jeff Nickles

Vice President of Technology

How GoTo Resolve's unattended support capabilities have helped Integrated Partner Solutions provide a higher level of service to its customers, regardless of their size

Integrated Partner Solutions

Gene Perry

Vice President

Ivie League - Customer Case Study

Ivie League

Lindsey Ivie

Co-Founder

How JHB Consulting trusts LogMeIn Central to a create seamless proactive IT experience for their clients

JHB Consulting

Jim Butler

Proactive IT Support

This growing dental consulting agency improved call flow management with GoTo Connect

KAD Dental

Phillip Singleton

Director of Operations

How Kapsch has educed the time needed to establish the connection with the Service Desk by 2/3 thanks to Rescue

Kapsch

Mario Cenc

IT Architect

How Kenco improved quality, reduced administrative time, and cut costs with GoTo Connect, GoTo Contact Center, GoTo Webinar, and GoTo Training

Kenco

Alan Haws

Vice President of Information Technology Service Delivery

Kiernan Trebach leveraged Central and GoTo Connect to power their business continuity and collaboration strategy

Kiernan Trebach

Dennis Wakeman

IT Manager

How GoTo Connect enabled King’s College to establish flexible and secure connections between staff and with the parent community

King’s College

Brad Zeunert

Head of Senior School and ICT Manager

GoTo Connect brings simplicity, integration and reliability to communications and collaboration at LUC

Land Use Consultants

Stuart Hogg

ICT Manager

How Landtech delivers a seamless technical support experience to their customers with the help of remote access and support tools from GoTo

Landtech

Melanie Glansberg

Tech Support Manager

How GoTo Connect empowered Larry H. Miller Dealerships to support more customers and deliver outstanding customer service from anywhere

Larry H. Miller Dealerships

Daniel Gorey

IT Lead and Co-Manager

Larsen & Toubro - Customer Case Study

Larsen & Toubro Infotech

Collins Daniel

Head - Digital Workplace Technology Office

Law School Admission Council - Customer Case Study

Law School Admission Council

Robert Jung

Senior Technical Analyst

How Legal Aid of Arkansas Helps the Community With Gotoconnect

Legal Aid of Arkansas

Andrea Walker

HelpLine Managed Attorny

GoTo Connect enables Trust to standardise, upgrade and simplify telephone systems for its academies

Leigh Academies Trust

Steve Maycock

Head of Infrastructure and Security

Lenovo - Customer Case Study

Lenovo

Ronald Mitchell

Director, World Wide Contact Centers

How LSZ, a renowned event management company, annually connects over 10,000 decision-makers with GoTo Webinar for dynamic virtual meetings

LSZ GmbH

Claudia Marx

Business Unit Manager

How Gotoconnect Helps Lucid Software Extend the Quality of Their Product To Every Customer Interaction

Lucid Software

Monika Gilmore

Customer Experience Manager

How Mainstay Underwriting was able to transform their communications landscape with GoTo Connect, making it more effective & cost efficient

Mainstay Underwriting

Adam Dalton

Managing Director

Make-A-Wish increased productivity and happy users with GoTo Meeting's ease of use and provisioning

Make-A-Wish

Daniel Rivera

Technical Service Manager

Manaaki Whenua - Landcare Research - Customer Case Study

Manaaki Whenua - Landcare Research

Renee Johansen

Project Manager and Communications Leader

How Mendocino Forest Products, a leading manufacturer in environmentally certified redwood decking, saved money by implementing GoTo Connect

Mendocino Forest

Jon Le Roi

Director of IT

How Gotoconnect Readied Menlo College for the Future and Next-level Connectivity

Menlo College

Minh Huynh

Chief Information Officer

How Michael Murphy cuts costs and transforms customer service with GoTo Connect cloud telephony

Michael Murphy Home Furnishing

Anthony Fagan

Group Operations Manager

How Mitegro Was Able to Quickly Transition Their in-person Trade Fair Event to a Valuable, Digital Experience Using Goto Webinar

MITEGRO GmbH & Co. KG

Ulf Thiele

Chief Digital Officer

Motorola - Customer Case Study

Motorola

Theo Koufalias

Global Content Manager

Munch’s Supply Co. - Customer Case Study

Munch’s Supply Co.

Matt Page

Regional Operations Manager

How GoTo Connect has enabled National Energy Foundation (NEF) to deliver professional, efficient and reliable energy advisory services for people facing fuel poverty and cost of living challenges

National Energy Foundation

Camille Ruddle

Business Support Manager

How National Holistic Institute Eased Tensions With Gotoconnect Voice

National Holistic Institute

Linda Rikli

Senior Vice President

Consistency, Speed, and Simplicity Global Remote Support for Pioneering Nerdapp Platform

NerdApp

Darren Strydom

Chief Technology Officer

How Central allows NextLED to manage all of their customers' digital signage from any location

NextLED

Jonathan Bengtson

Director of Service

How one school at a time partnered with mission possible by Logmein & gotomeeting to give students the tools for success in rural India

One School at a Time (OSAAT)

Vadiraja Bhatt

Founder

GoTo Webinar gives Ontario Systems a fun, powerful way to educate prospects and customers

Ontario Systems

David Pittman

Product Marketing Manager

How Michael Murphy cuts costs and transforms customer service with GoTo Connect cloud telephony

Ormsby & Rhodes

Justin Brady

Director of Business Services

How Para Los Niños Leveraged Gotoconnect and Gotomeeting to Strengthen Their Service and Support of Their Community

Para Los Niños

Geovanni Rivas

Head of IT, Technology and Communications

How GoTo and Fortay Connect helped Paragon Law find GoTo Connect and GoTo Meeting for embracing new possibilities in today’s fast-changing world

Paragon Law

Thalej Vasishta

Chief Executive Officer

How PayChoice leveraged GoTo Connect to empower productive and secure work to continue during the COVID-19 pandemic

PayChoice

Tanith Buda

National Operations Manager

GoTo Meeting and LastPass gave PeopleKeys the tools they needed for easy, reliable and secure virtual trainings

PeopleKeys

Emily Miller

Marketing Manager

Point Loma Nazarene University - Customer Case Study

Point Loma Nazarene University

Kendall Johnson

Systems and Cloud Administrator

ProductPlan generates increased demand, converts prospects with GoTo Webinar

ProductPlan

Shawn Juncal

Senior Product Marketing Manager

How Prospera Mastered Effective Training for a Distributed Client Base

Prospera Financial Services

Jennifer Teager

Platform Support & Engagement

How GoTo Connect provided the flexibility RECI needed to work remotely and securely from anywhere

Register of Electrical Contractors of Ireland

Pierce Martin

General Manager

How Risk Management Advisors, Inc. Found a Reliable Phone Solution to Support Confident, Client Communications

Risk Management Advisors, Inc.

Wesley Sierk

Co-Founder

LogMeIn Resolve enhances IT support and gives RPGCC unprecedented oversight and control of its IT estate

RPG Crouch Chapman

Alvi Chowdhury

Head of IT

How RR Software transferred knowledge and increased customer loyalty and satisfaction using GoTo Webinar

RR Software by ANTRAGO

Ulf Melchers

Deputy Marketing & Sales Director

Proactively remote control and automatically update multiple systems simultaneously

Rug Doctor

Bonnie Napier

Kiosk Operations

How GoTo Connect supported Saint Mary's College of California in their abrupt shift to remote work amidst the COVID-19 pandemic

Saint Mary's College of California

Lawrence Altomare

Manager, IT Networks

Salt Lake Express - Customer Case Study

Salt Lake Express

James Glass

Customer Relations Director

How this membership organisation used GoTo Connect to meet their clients’ diverse needs and maintain communications with them

SBAA

Belinda Wilson

Business Manager

Schwabe, Ley & Greiner GmbH - Customer Case Study

Schwabe, Ley & Greiner GmbH

Bianca Kral

Head of Marketing and Communications

Seminole State College - Customer Case Study

Seminole State College

Marc Hunter

IT Director

How Sheakley Hr Solutions Unified Training Tools Business Wide

Sheakley

Ryan Pappas

Training Consultant

Improve system uptime and proactively resolve issues without interrupting end users

Shift4 Payments

Doug Demko

SVP, Service and Support

Simply Print - Customer Case Study

Simply Print

Brett Morris

Owner

How this membership organisation used GoTo Connect to meet their clients’ diverse needs and maintain communications with them

Small Business Association of Australia

Belinda Wilson

Business Manager

Southern New Hampshire University - Customer Case Study

Southern New Hampshire University

Mike O’Connor

Director of System Analytics

How SpinGo frees up time to focus on rapid growth

SpinGo

Sterling Turley

Director of Promotional Sales

Stand for Animals Veterinary Clinic - Customer Case Study

Stand for Animals Veterinary Clinic

Nicole Hash

Operations Team Lead

How Step 1 Software uses LogMeIn Central and Rescue to provide proactive & reactive IT support

Step 1 Software

Gerald Human

Vice President

How GoTo Meeting and GoTo Webinar enhanced the delivery of teaching

Swansea University Medical School

Gareth Healey

Senior Lecturer & Associate Director of Enterprise & Innovation

Why Tech Mahindra chose Rescue over the Competition

Tech Mahindra

Prag Chaudhari

Project Manager, Technical Infrastructure Management - Centralized Service Desk

How a traditional break/fix company uses Central to manage their computers

Technology & Beyond

Mike Maendler

Chief Executive Officer

How Telecom Technicians, Inc. were able to simplify their tech stack, reduce IT spend, and make up for wasted time with GoTo Resolve

Telecom Technicians, Inc.

Sam Kauffmann

IT Manager

How GoTo Webinar enabled The Executive Institute to double its usage by members and extend its reach for its leading seminar programme

The Executive Institute

Conor Morris

Managing Director

How The Salvation Army of North Texas powered their COVID-19 relief efforts and mission with GoTo Connect

The Salvation Army

Susan Smith

IT Manager

The Y Whittlesea - Customer Case Study

The Y Whittlesea

Carolyn Kleiman

Executive Assistant

How Rescue built by GoTo has also reduced Tufts Medicine’s costs

Tufts Medicine

Andrew Duffy-Peter

Solutions Architect

Ultimate Kronos Group - Customer Case Study

Ultimate Kronos Group

Paul Ducharme

Senior Director, Support & Operations

Umart - Customer Case Study

Umart

Evan Casey

Head of Customer Service

GoTo Webinar boosts Unbounce's efforts in lead gen, brand awareness, acquisition, and more

Unbounce

Stefanie Grieser

International Marketing Manager

How Uat Mastered the Art of Simplicity to Better Enable Student-staff Communications

University of Advancing Technology

Jason Pistillo

Chief Executive Officer

How Vallejo City Unified School District turned to GoTo Connect to power their business continuity strategy

Vallejo City Unified School District

Anabella Tabique

Network Telecommunications Technician

viadonau - Customer Case Study

viadonau

Jürgen Trögl Head Mobility & Digitalisation

How Voith leveraged GoTo Webinar manage international employee training and global customer contact

Voith

Stefanie Kratzer

Training Manager for Digital Products

How Wellspace Health Found a Scalable Telephone System That Provides Enterprise-class Reliability

WellSpace Health

Lorenzo Lopez

IT Systems Administrator

How Wild Apricot Actively Engages Their Audience for Meaningful Web Event

Wild Apricot

Sonia Khosla

Marketing Programs Manager

Enabling Wipro Employee Support with LogMeIn

Wipro

Saravana Kumar Nagarajan

EUSS Technical Support Group

How GoToAssist helped this world-renowned high-performance vehicle manufacturer improve customer experience and job satisfaction

World-Renowned Car Manufacturer

How with GoTo Webinar, XING Events had over 120 organizers discover the solution in the first weeks

XING Events

Verena Gladiator

Senior Business Development Manager

How Rescue helps overcome the challenge of growing a revolutionary new market

Zero Motorcycles

Chris Langlois

Global Technical Training Manager

How ZoomSystems deploys LogMeIn across all of their kiosks

ZoomSystems

Christopher Chambers

Network Operations Manager

GoTo Resolve gives Zylpha support analysts ‘eyes on the screen’ to improve query resolution for legal sector clients

Zylpha

Debi Davies

Operations Manager