Case Study: Legal Aid of Arkansas achieves scalable, cost-saving phone system with GoTo Connect (GoTo)

How Legal Aid of Arkansas Helps the Community With Gotoconnect

Legal Aid of Arkansas (LAA) is a nonprofit that provides free legal services to low‑income Arkansans from a headquarters in Jonesboro and 14 satellite locations, having assisted more than 36,000 clients and recovered over $3.1M. Facing tight budgets—telephony and technology make up nearly 20% of its annual costs—LAA needed a functional, cost‑effective, and rapidly scalable business phone solution and turned to GoTo and its GoTo Connect service.

GoTo deployed GoTo Connect across LAA’s sites, giving the organization centralized 4‑digit extensions, seamless cross‑site call routing, Auto Attendants and four Call Queues that route by language, wait time and geography at no additional cost. The solution enabled Legal Aid of Arkansas to open five additional satellite locations, scale quickly without increasing telephony spend, and improve call handling and operational efficiency through GoTo.

Legal Aid of Arkansas

Andrea Walker

HelpLine Managed Attorny