Case Study: City of Port Townsend achieves modern, lower-cost cloud communications with GoTo

How Port Townsend Partnered With Gotoconnect to Be Able to Do More With Less

The City of Port Townsend faced a high-cost, feature-poor, state‑provisioned phone system whose vendor was slow to support moves, adds and changes. IT Manager Mark Peil evaluated cloud options and chose GoTo’s GoToConnect cloud VoIP service to modernize the city’s telecommunications while lowering expenses.

GoTo implemented GoToConnect with 24/7 technical support and an intuitive, browser‑based admin portal that lets city IT staff make real‑time moves and changes themselves. The switch delivered unlimited voicemail, conference bridges, auto attendants, ring groups and call queues, improved uptime and faster administration — all for less than the prior state‑procured system — giving Port Townsend better service at a lower cost.

City of Port Townsend

Mark Peil

IT Manager