Case Study: Alta-1 College achieves faster, simpler communications and improved response times with GoTo Connect

How GoTo Connect enabled Alta-1 to shorten response time and increase overall satisfaction and flexibility

Alta-1 College is an independent Christian, multi-campus school of about 800 students across Australia that works with disengaged and disadvantaged 12–18-year-olds. Faced with the need to tailor communications for diverse student needs, Alta-1 found its previous mix of SIP trunks, remote-access tools and Microsoft Teams confusing and hard for teachers and IT to manage. To modernize communications they implemented GoTo’s solution, GoTo Connect.

Working with partner CCNA, Alta-1 deployed GoTo Connect integrated with Microsoft Teams, completing the rollout in six weeks and getting staff trained and productive within a week. GoTo Connect let Alta-1 change call flows instantly, reduce IVR routing, enable staff to make and take calls without desk phones, shorten response times and boost satisfaction; the organisation is now tracking KPIs and planning regional expansion.

Alta-1 College

Simon Grant

Head of ICT