Case Study: Dixon Schwabl + Company achieves seamless Teams calling and easy adoption with GoTo Connect

DS+CO enhanced customer experience and audio quality with the GoTo Connect and MS Teams integration

Dixon Schwabl + Company, a full-service marketing firm with more than 100 clients nationwide, faced an aging phone system that couldn’t adapt to remote work, wasted money on unused equipment, and created a clunky inbound call flow (office phone → voicemail → email → call back). Seeking a cloud-based solution that would live in the same hub as their Microsoft Teams environment, Dixon Schwabl + Company selected GoTo and its GoTo Connect solution with the Teams Connector.

GoTo implemented GoTo Connect integrated with Microsoft Teams so calls, texts, voicemail and notifications route through a single platform; onboarding was preloaded and required minimal training. The result: 98% of features worked on cutover, noticeably improved voice quality and reliability, easy adoption across the team, and positive feedback from staff — outcomes Dixon Schwabl + Company attributes to GoTo’s solution.

Dixon Schwabl + Company

Randy Zajonczkoski

Director of IT