Case Study: Civilserve (GGU software distributor) achieves remote-work flexibility and excellent customer availability with GoTo Connect (GoTo)

GoTo Connect enables Civilserves’ remote workforce for more flexibility and excellent availability whilst increasing customer satisfaction

Civilserve, the exclusive distributor for GGU software, is a small IT company with five employees across two locations that struggled with aging, unreliable telephone hardware and fragmented communications. Having used GoTo Webinar for online conferences since 2007, Civilserve chose GoTo’s solutions to address the need for a modern Voice-over-IP system and a trusted provider — ultimately selecting GoTo Connect to replace its legacy phone setup.

GoTo implemented GoTo Connect, allowing rapid setup (Civilserve reported creating a dial plan in under an hour), seamless integration of freelancers into the phone system, and always-on call handling so a real person answers customers. The result was immediate flexibility — employees can work remotely or from trade fairs, callers see staff availability, and Civilserve reports improved availability and customer satisfaction thanks to GoTo Connect.

Civilserve

Thomas Walkemeyer

Managing Director and Co-Founder