Case Study: Risk Management Advisors, Inc. achieves reliable phone service and confident client communications with GoTo (GoToConnect)

How Risk Management Advisors, Inc. Found a Reliable Phone Solution to Support Confident, Client Communications

Risk Management Advisors, Inc. (RMA) is a national firm that designs and manages captive insurance companies and self-insured plans. Because RMA’s business depends on reliable client communication, poor call quality and lengthy maintenance with their previous VoIP provider — outages that could last hours or even a day — was a major problem. After evaluating hosted VoIP options, RMA selected GoTo’s GoToConnect (formerly Jive) to meet their phone-system needs.

GoTo implemented its all-inclusive GoToConnect hosted VoIP service, providing unlimited dial-in conference bridges (100 simultaneous participants), enhanced calling features, and 24/7 U.S.-based support to reduce downtime and speed repairs. The result: consistent, high-quality phone service that restored confidence in client communications, allowed RMA to focus on its core work, and left the company “110% satisfied” with GoTo’s reliability and responsiveness.

Risk Management Advisors, Inc.

Wesley Sierk

Co-Founder