Case Study: Adviser Services Holdings Ltd achieves rapid, efficient remote IT support for hybrid workers with GoTo’s LogMeIn Resolve

LogMeIn Resolve provides a single, multi-functional tool to optimise IT support for ASHL’s hybrid workers

Adviser Services Holdings Ltd (ASHL Group) is a UK provider of regulatory and support services for financial advisers that needed to improve IT support for an increasingly hybrid workforce. Seeking to consolidate tools and simplify processes, ASHL turned to GoTo, adopting its LogMeIn Resolve all‑in‑one remote support and IT management solution.

GoTo implemented LogMeIn Resolve across ASHL’s endpoints, giving technicians remote access, monitoring, helpdesk and automation in a single platform. The result: licences deployed for all devices, nationwide support with remote access in under 30 seconds, reduced firefighting, and easier endpoint monitoring and optimisation — measurable improvements in support speed and efficiency.

Adviser Services Holdings Ltd

Kelly Lewis

Head of IT