Case Study: National Holistic Institute achieves reliable campus-wide phone service and faster student outreach with GoToConnect (GoTo)

How National Holistic Institute Eased Tensions With Gotoconnect Voice

National Holistic Institute (NHI), a multi‑campus massage therapy school in California, faced rapid enrollment growth and needed a phone system that could span nine interconnected campuses, enable fast collaboration, and stop frequent, costly outages that were causing missed student calls and lost revenue. After evaluating providers, NHI selected GoTo and its GoToConnect Voice solution to replace an expensive, unreliable legacy system.

GoTo implemented GoToConnect Voice with features like a visual Dial Plan Editor and a mobile app, delivering a smooth rollout, stronger support, and markedly improved stability across campuses. As a result, NHI regained control of its communications, reduced downtime that had been costing enrollments, improved staff responsiveness to prospects, and benefited from an all‑inclusive, cost‑effective pricing model (with E‑rate eligibility) that supports continued growth.

National Holistic Institute

Linda Rikli

Senior Vice President