Case Study: 360 Orthodontics achieves faster, cost-saving remote hardware support with GoTo Resolve (GoTo)

How GoTo Resolve Camera Share revolutionizes remote support for 360 Orthodontics hardware – saving time, money, and resources today

360 Orthodontics, which supplies imaging hardware and managed services to orthodontic practices across the UK and Ireland, struggled to diagnose simple faults on x‑ray machines and other equipment over the phone, often requiring costly and delayed onsite visits. To enhance remote troubleshooting the company moved from GoTo Assist to GoTo Resolve and adopted GoTo Resolve’s Camera Share feature.

Using GoTo Resolve Camera Share, technicians send a browser link so customers can share their smartphone camera in real time, letting issues be identified and often fixed within minutes; this reduced the need for site visits and avoided up to ten technician trips in the first month. The GoTo solution cut downtime and lost revenue for customers, optimized technician resources, and saved time and money for 360 Orthodontics.

360 Orthodontics

Beth Ambridge

Customer Support Manager